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Vedantu - Operations Excellence Manager - IIT/BITS/NIT

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1 - 3 Years.Bangalore
Posted 3 years ago
Posted 3 years ago

Roles & Responsibilities:

- Setup and run End to End PRE-Sales Operations for Vedantu Early Learning

- Responsible for improving funnels and Expenses

- Execute complex operations and solve problems persistently and at a lightning speed

- Improve the efficiency of the system by suggesting and executing new solutions

- Responsible for Demo experience, handling all escalations and Ensuring sufficient Supply of teachers

- Coordinate with call centre, Teacher and cross functional teams.

- Lead a two tier team of 2-3 TLs, approx 15+ ops executive and an external Call Centre to effectively manage and improve day to day operations

Key skills:

- First principle problem solving, analytical skills, data-driven focused decision making

- Good people management, team building, and program management skills

- Stakeholder Management with business development, transformation, Design and internal operations teams

- Strongly inclined to do high quality and impactful work in a dynamic and unstructured environment

Basic qualifications:

- Degree from a Tier I college/university in India (IIT, BITS, NIT, etc.)

- Experience of around 2-4 years, should have led a team in the past

- Ability/Willingness to build and execute operational capabilities, processes, and systems

- Good understanding of consumer experience and levers to improve it

- Excellent communications and sound analytical skills

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Posted By

1392

JOB VIEWS

299

APPLICATIONS

231

RECRUITER ACTIONS

See how you stand against competition

Pro

View Insights

Posted in

BPO

Job Code

960977

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