Vedantu - Manager - Information Technology

IT Manager

We are looking for an IT Manager to be responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines. You will supervise the implementation and maintenance of our company's computing needs.

The successful candidate will have improved skills, a proven professional experience and a detailed knowledge of industry's best practice processes. As you keep an eye on the IT support & logistics for the virtual workforce the extent of your duties will include but not be limited to

- Managing the end-to-end software development process for any new applications or change to existing systems

- Manage / Monitor IT Infrastructure solutions encompassing Network & Security, Servers, Storage, Cloud Platforms and computing devices.

- Incident management: Management of incidents (minor and major) as part of tiered support and ensuring the stipulated SLAs are met and issues are escalated in a timely manner. Ensure appropriate process is followed for the capability and communications are sent during major incidents as defined by users effected

- Manage connectivity between offices and sites to ensure uninterrupted business continuity.

- Recommend best practices and technology improvements in existing IT Infrastructure setup.

- Prepare and monitor IT Infrastructure budget- CAPEX & OPEX

- Ensuring that troubleshooting is carried out to a high standard and follows all our polices and guidelines, specifically IT and Health & Safety. Leading the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs),

- Vendor selection and management: Provide inputs for RFP and vendor selection.

- You're confident in your IT project management skills: you can coordinate and watch over your team's projects as they support technical task execution. You'll also ensure everyone in your team takes real IT Ownership, ensuring effective reporting while working towards efficient, internal customer satisfaction,

- Lead a team of IT support associates who assist internal customers with hardware and software issues. The team provides on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues.

- System/capability availability management: Ensuring availability of IT infrastructure, tools and capabilities at agreed performance levels

Required Skillsets :

- Bachelors' Degree with 4+ years experience post qualification.

- An understanding of core internet technologies, including DHCP, DNS, mail transport, TCP/IP and network file systems,

- Certifications in Unix/Linux System support and/or Microsoft Windows system support, telecom knowledge, including VOIP / SIP as well as mobile technologies

- Networking knowledge and expertise, specifically LAN / WAN, Wireless & work from home support

- Comfortable with IT infrastructure and other fundamental aspects of computer facilities infrastructure required at home/office

- Excellent knowledge of hardware & software systems, data centre management & data governance skills.