Vasta Bio-Informatics - AVP - Operations & Delivery

About Us (VASTA BIOINFORMATICS PVT Ltd. - VBPL):

We are headquartered in New York, USA committed to provide sustainable and scalable solutions for your clinical research and bioinformatics needs. Our team has almost a decade worth of experience in medical information management especially cancer research. Good data drives quality research. We recognize that today's research will shape the clinical practice guidelines of tomorrow. Our information technology and data management solutions can streamline and integrate research and patient care workflows to collect quality data and achieve research goals.

Job Title: Assistant Vice President (AVP)

Department: Operations & Delivery

Job Location: Navi Mumbai

Reporting to CEO

Job Summary:

AVP - Operations and Delivery will be responsible for the operational and delivery excellence. The person will oversee the operation and delivery of the company is at its fullest. 

- The incumbent will be responsible for leading the planning and execution of the projects in various phases. The occupant will use and think of strategic methods to improve processes leading to the success of the business. The functionary will provide guidelines in operation and delivery to ensure maximum success to the team.

Job Duties / Responsibilities:

- Ability to create higher ROI and optimization of work flow

- Implementing better procedures and management methods

- Generating strategies and policies associated with the goals of the organization

- Ensure delivery of the project, on time, on budget and to the quality standards expected by the clients

- Oversee daily activities of project teams and provide direction and guidance as needed

- Perform resource allocations and workload assignments according to delivery requirements

- Accountability of team members for meeting their timelines

- Driving measures that serves as a benchmark for excellent service delivery in adherence with SLAs

- Undertaking measures to enhance client satisfaction levels

- Effectively managing clients and successfully achieving the client SLAs

- Manage development and change requirements, including the process of assessment and authorization of the requirements

- Responsible for release management ensuring services and projects are delivered throughout the transition and agreed changes are successfully implemented

- Manage and plan the delivery pipeline for the project related demands throughout the project life-cycle

- Support the continuous improvement of the service by identifying all opportunities to do so

- Coordinate feasibility and overall analysis of projects.

- Analyse and troubleshoot delivery issues in a timely fashion

- Excels in monitoring overall functioning of processes, evaluating improvement areas & driving improvement strategies for ensuring maximum operational efficiency

- Giving guidance and mentor their subordinates and other staff

- Abiding to the rules or direction given by the Chief Executive Officer and Board of Directors

- Supervising organizations operation and delivery through coordination and directing activities which are consistent with established policies, goals and objectives. Working with wide variety of departments in the company

- Evaluate performance of the organization in meeting objectives and determine where costs can be reduced, what can be improved and what should be changed

- Training the team from time to time on the latest practice / trends in the industry

- Responsible for conducting timely audits in conjunction with the internal auditing team

Education and Experience:

- MBA in Operations preferably from a premium B school

- Six Sigma black belt / Master black belt certification will be an added advantage

- Should have at least 10(+) years of experience in clinical research / clinical data management companies preferably in Operations and Delivery 

- Must have US Healthcare exposure

- Experience in dealing with US clients

- Stake holder management

- Ability to lead a team is necessary, should have led large teams in past

- Hands on Project Management experience

Required Skills / Abilities:

- Strong people skills, with distinctive ability to motivate and influence people

- Excellent organization of time and ability to prioritize to meet tight deadlines

- Strong verbal communication skills to speak to the clients and delivery team members daily as well as good written communication skills to create detailed reports

- Good at managing multiple tasks

- Keen customer centric approach with skill in addressing client's needs and problems

- Analytical skills and the ability to interpret information from numerous sources to prepare and present reports

- Good computer skills to analyse data and create reports