Vashi Integrated - Customer Care Manager

Role Overview:

- As the Customer Care Manager, you will lead and manage the customer service team to ensure the highest level of customer satisfaction.

- This role involves overseeing day-to-day customer service operations, handling escalations, and implementing strategies to improve service quality.

- You will also be responsible for maintaining strong customer relationships and driving operational excellence in a fast-paced, dynamic environment.

- Customer Service Leadership:

- Manage the customer care team, providing clear direction, training, and motivation.

- Monitor team performance and implement strategies to meet and exceed service standards.

- Customer Issue Resolution:

- Handle and resolve escalated customer complaints promptly and effectively.

- Act as the primary point of contact for high-value customers, ensuring their needs are met.