Varahe Analytics - Call Centre Manager - Survey Team

Survey Team - Call Centre Manager

Location: Raipur, Bhubaneswar and Nagpur/Mumbai Office (for projects across India)

About Varahe Analytics:

Varahe Analytics is one of India's premier integrated political consulting firms specializing in building data-driven 360-degree election campaigns. We help our clients with strategic advice and implementation which brings together data-backed insights and in-depth ground intelligence into a holistic electoral campaign.

We are passionate about our democracy and the politics that shape the world around us. We draw on some of the sharpest minds from distinguished institutions and diverse professional backgrounds to help us achieve our goal. The team brings in 7 years of experience in building electoral strategies that spark conversations, effect change, and help shape electoral and legislative ecosystems in our country.

About the Team:

Our Survey team specializes in conducting surveys in various domains to gather valuable insights for our clients. With a team of dedicated tele Call callers and team leads, we strive to deliver high-quality results to our clients. We are committed to fostering a culture of continuous improvement, innovation, and excellence in everything we do. Our success is built upon the dedication and expertise of our team members, who are at the heart of our mission to provide valuable insights that drive positive change for our clients.

Roles & Responsibilities:

Call Center Management:

- Manage and oversee the day-to-day operations of multiple call centers located in Raipur, Nagpur, and Bhubaneswar.

- Ensure that call center operations are running smoothly and efficiently.

- Monitor key performance indicators (KPIs) to drive performance improvements.

- Develop and implement operational policies and procedures.

Team Management:

- Supervise and lead a team of Team Leads responsible for managing tele callers.

- Provide guidance, coaching, and mentorship to Team Leads to maximize team performance.

- Foster a positive and collaborative work environment.

Campaign Management:

- Coordinate and allocate survey campaigns to different teams.

- Ensure that campaigns are executed effectively and meet client expectations.

- Analyze campaign data and provide insights for continuous improvement.

- Reporting

- Prepare regular reports on call center performance for senior management.

- Identify areas for improvement and implement strategies to enhance productivity and efficiency.

Necessary Skills:

- Bachelor's or Master's degree in Business Administration, Operations Management, or a related field

- Strong leadership and team management skills.

- Excellent communication and interpersonal skills.

- Analytical mindset with the ability to interpret data and make data-driven decisions.

- Experience in call center operations or any other operations profile which requires handling a team.

Preferred Skills:

- Marathi and Odiya language proficiency for candidates in Nagpur and Bhubaneswar, respectively.

- Experience in the telephonic survey industry.