Vakilsearch - UX Researcher - eCommerce/SaaS Product

UX Researcher required @ E-commerce ! SAAS Based Legal-Tech Platform (2-6 yrs)

About Vakilsearch

Vakilsearch is India's largest online legal, tax and compliance provider. Vakilsearch, through its products and end-to-end workflow automation journey has revolutionized how Start-ups/ Small & Medium Enterprises register, seamlessly run and comply with Government regulations. On our mission to provide one-click access to individuals and businesses for all their legal and professional needs, we have helped over 4 Lac start-ups/ small and medium enterprises to date.

A good UX researcher must have the ability to find out what consumers need from a product. They must be able to conduct research in the following areas: primary, secondary, quantitative and qualitative, market, and ethnographic. UX researchers understand consumer motivation and behavior and work with cross-functional teams such as Product Design, Product Management, and Product Development.

We are looking for an experienced UX researcher to join our team. You will be responsible for helping define and drive the future of our product. You will reveal what our users need from our products by conducting research, working with cross-functional teams, and performing usability studies. These responsibilities also include inspiring change, delivering oral and written presentations, evaluating qualitative and quantitative data, and helping the UX team better understand what would make a user's experience more intuitive, accessible, and seamless.

Responsibilities:

- Conduct primary and secondary user research.

- Conduct and evaluate quantitative and qualitative research.

- Perform market and ethnographic research.

- Work closely with cross-functional teams to identify and evaluate research topics.

- Plan and implement user research strategies and methodologies.

- Advocate research findings to diverse audiences through written and oral presentations.

- Perform usability studies with consumers.

- Ask questions, gather data, and analyze data.

- Use a diverse set of UX research tools.

Requirements:

- Two or more years of UX research experience

- Bachelor's or Masters in a human behavior related field or equivalent and demonstrable work experience

- Ability to quickly and effectively share research results

- Ability to perform all research-related tasks including research, planning, evaluating, and iteration

- Ability to formulate specific, answerable, and practical questions

- Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions

- Experience with remote testing tools

- A strong desire for creative problem-solving with a positive attitude

- Excellent time-management skills