Vakilsearch - Operations Manager

Roles and Responsibilities:

- Manage and optimize operations process workflow

- Plan and control change

- Manage quality assurance programmes

- Research and implement new technologies and alternative methods of efficiency

- Set and review budgets and manage cost

- Update job knowledge by participating in educational opportunities and reading professional publications

- Communicate customer issues with team-leads and devise ways of improving the customer experience, including resolving problems and complaints.

Skills Required:

- Leadership

- Conflict Management

- Decision-Making

- People Management

- Data-processing skills

- Delegation

- Stress tolerance

- Ongoing Process Audit