Vakil Search - Expert/Lead - Inside Sales

Job Summary

The key responsibilities are to improve workflows, remove roadblocks, and promote efficiencies & optimization in the sales process.

Responsibilities and Accountabilities:

- Preparing the action plan for achieving the sales targets and determine necessary strategic sales approaches.

- Set up and deliver sales presentations, product/service demonstrations, and other sales actions.

- Should be responsible for complete sales optimization which includes strategizing, forming and implementing plans to improve sales through improving customer experience, mitigating training and recruitment needs, identifying gaps (people, process and technology related) and work towards fixing them.

- Handling complete outbound voice process, inbound voice process, Tele sales & Inside sales.

- Overhauling the training and quality audit process.

- Maintain Service Levels, Quality score, Training, CSAT, Sales, Hiring and attrition management, Profit & Loss and collections.

- Building Playbooks & Building Scripts. Preparing the scripts for the Tele sales and Inside sales process along with refinement.

- Leading, mentoring and monitoring the performance of team members to ensure efficiency in process-quality and meeting of individual and group targets.

- Generating & presenting various reports pertaining to process/productivity.