User Researcher/Senior User Researcher

Responsibilities:

- Identify and prioritize key questions from product, design, engineering, and product marketing teams.

- Conduct practical and impactful research throughout the entire product cycle, from inception to completion and close the loop with feedback cycles

- Collaborate with product and design teams on secondary research such as competitor analysis, benchmarking, etc

- Use a variety of research methods, including in-depth interviews, usability studies, diary studies, and surveys, to gather insights about customers.

- Analyze both qualitative and quantitative results and convey relevant insights to appropriate stakeholders in an engaging and actionable manner.

- Work closely with product teams to help implement insights.

- Work closely with analytics and data science to develop a cohesive story about our product.

- Facilitate teams to conduct weekly user connects and build a research culture within the organization.

- Act as an internal champion for customer and product research.

Remain open to exploring new research methodologies and tools as required by projects.

Requirements:

- 1-5 years of industry experience in driving UX research at product teams.

- Proficient in both qualitative and quantitative data collection and analysis for both generative and evaluative research.

- Skilled in navigating cross-functional teams to facilitate research execution.

- Excellent research execution skills including scoping, moderation, analysis, and synthesis.

- Strong collaboration and communication skills to effectively work with multiple stakeholders.

- Proficient in storytelling with the ability to articulate insights into crisp, compelling narratives