Usages & Retention - Telecom

Performs essential functions like Revenue generation, retaining existing customers, carry out prepaid activities like offering new schemes, adding new product features etc.

- The job role also requires maintaining continuous interaction with Tele-calling agencies.

- Also coordinates with different departments to formulate new tariff plans, change existing ones, addition of new products & services, meet legal requirements and ensure customer satisfaction.

Strategic:

- Designing, analyzing & implementing customer retention & revenue enhancement strategy & activities.

- This role would emphasis on developing strategies basis consumer, and competition insights

Operational:

- Portfolio design to enhance retention and control churn.

- Support circle teams in retention activities through continuous monitoring and providing assistance in execution

- Maintain revenue and ARPU of various segments

- Increase RES

- Increase high value base contribution

- Innovation and Change

- Creation of new services, schemes and campaigns