US Payroll Role - Accounting Firm

US Payroll

- The role is for a Senior position who would be leading a Benefit service team. The services delivery teams are primarily involved in ongoing processing & data maintenance in the benefits administration The team consists of Project Managers, Service Leads, Lead Analysts and Production Support staff, working together with our US customer to deliver Benefits and services.

- The successful candidate will provide leadership, coaching and mentorship to the offshore team and collaborate with customer onshore leaders to ensure that Wipro delivery are executed successfully.

- The individual will use his/her knowledge of strategic planning, transition & project management, and support best practices to ensure robust delivery that follow laid down processes.

- The incumbent will be an adaptable individual, who enjoys driving engagements to successful milestones having strong capability of leading & motivating a team.

- This role works as a single point of contact, with accountability for the ASCI team.

Core Responsibilities:

Strategic and Financial management:

- End to end relationship management of the customer and it's executive

- Management of the account P&L (revenue, cost and margin)

- Experienced in leading sales activities to achieve exponential account revenue growth targets

- Tracking and communicating status against defined goals and targets

- Create Business value outcome to drive financial benefits for Wipro and Customer

Delivery Management:

- Support Managers in Workload forecasting & planning, Process standardization

- Meet the agreed upon service performance levels

- Productivity Enhancement, Governance and Control

- Leverage cross functional synergies, Backup and succession planning across teams

- Identifying improvement opportunities and lead automation & transformation projects

- Developing strategies, planning and leading change management for large transition

- Embed a culture of client focus, collaboration, and transparency to reinforce a performance-driven work environment with a high level of accountability.

People Management:

- Work with internal and customer for resource planning, recruitment strategy and execution oversight of work processed

- Establish retention strategy across the team and employee engagement

- Performance management - define objectives at team member level, lead performance evaluation sessions after interacting with stakeholders and normalization across teams

- Coaching and mentoring; Identifying training needs and working with Learning & Development team to fill skill gaps

- Knowledge & Transition Management