Urban Money - Manager - Collection

Responsibilities:

- Oversee and manage the entire cycle of collection management, ensuring the achievement of set targets.

- Conduct reconciliation meetings with clients to ensure accurate and timely collections.

- Coordinate and conduct meetings with the Sales team for a comprehensive understanding of customer outstanding.

- Address and resolve customer concerns related to invoices efficiently.

- Manage B2B partner sales of agents and corporates to ensure timely collections.

- Lead recovery and collection operations, including credit control.

- Develop and implement strategies to optimize the collections process and improve efficiency.

- Analyze collection data to identify trends and areas for improvement.

- Mentor and provide leadership to the collections team, fostering a high-performance culture.

- Prepare and present regular reports on collections performance to senior management.

- Ensure compliance with all relevant regulations and company policies.

Qualifications and Skills:

- Graduate/Post Graduate degree or equivalent.

- Extensive experience in the B2B segment within collection agencies, telecom, or manufacturing industries.

- Proven experience in handling bankers and financial negotiations.

- Strong relationship-building skills with the sales team.

- In-depth knowledge of billing processes and systems.

- Demonstrated leadership and managerial skills with a track record of leading successful teams.

- Strong analytical skills with the ability to interpret data and make data-driven decisions.

- Excellent communication and interpersonal skills.

- Ability to develop and implement strategic plans to achieve business objectives