Urban Ladder - Cluster Manager - Retail

Designation - Manager - Retail

Role - Cluster Manager

Location - Mumbai & Pune

Experience - 3+ years

Education - Post Graduate

Profile Summary

Company Information: Urban Ladder is a leading online furniture company that aims to provide a curated destination for home solutions, to help the Urban Indian build well-furnished, beautiful homes.

With over 1000 products and 25 categories such as wardrobes, sofas, beds, dining tables, storage shelves, etc.

Urban Ladder is India's leading online furniture company.

Urban Ladder is backed by top tier venture capital firms Steadview Capital, SAIF Partners and Kalaari Capital and Sequoia Capital. Mr. Ratan Tata, Chairman Emeritus of Tata Sons has also made a personal investment in Urban Ladder.

In February 2014, Urban Ladder bagged the "Best Digital Start-up" Award at the fourth India Digital Awards organised by IAMAI.

Responsibilities

- Formulate and implement sales strategies to enhance sales, customer experience and profitability in multiple stores

- Support rapid expansion of the retail footprint through involvement in recruitment, training & establishing strong operations

- Support the omnichannel retail operations through a thorough understanding of our business model and a strong ability to understand & derive benefit from the interplay of online and offline channels

Business Planning

- Establish a system for regular reviews with Store Managers on performance and establish a strong diagnostic platform to help to figure out the areas of development & actionable

- Marketing, VM, HR, Training aspects to be covered in each review

- Identify, propose and coordinate execution of seasonal and location-specific promotions

- Ensure success of central promotions and establish strong dashboards to track their performance

Budget and expense control

- Prepare and control the operational expenses. Innovate on solutions using technology, training & better planning to bring down the costs

Store Operations standards and management

- Work closely with the planning team to ensure display of a strong catalog

- Play an active role in merchandising planning by passing on feedback regarding products and local preferences

- Have a clear understanding of SOPs, contribute to improving SOPs and ensuring store level adherence

- Ensure all statutory compliances are adhered to at the stores

Customer service

- Build a strong culture of customer orientation within every team. Work with the store planning team to help script a great customer experience in store. Focus on cutting edge training to ensure every team member lives up to the organization's philosophy around customer orientation

People management

- Provide strong support on store staff's personal development to help them deliver on the organization's objectives and help them move forward on their career paths

- Champion customer orientation and the organization's values

- Ensure execution of training, incentive plans, and R&R activities Professional Skills & Qualifications

- Passion for retail.

- 3+ years- experience in retail.

- Strong understanding of retail plans and processes.

- Proficiency in MS Excel, PowerPoint

- High levels of problem-solving, data orientation and self-motivation

- Master's Degree required.

Competencies required for Success in This Role

- Customer Focus

- Quality of Work

- Problem Solving

- Ownership & Drive

- Collaboration and Teamwork