Urban Company - Manager/Senior Manager - Internal Audit - CA

Manager - Internal Audit

About Urban Company :

Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high quality, standardized and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

Urban Company started out as UrbanClap in Nov 2014, when its founders, Abhiraj, Raghav and Varun realized that the home services industry was predominantly unorganized, fragmented and offline. Customers found it difficult to avail quality services in a convenient manner, and service professionals were struggling to make ends meet, having to rely upon several middlemen, contractors, and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind -

1. Customer love: Build a platform that offers truly delightful and differentiated services

2. Partner empowerment: Build a deep, full-stack partnership with service partners, helping improve their earnings and overall livelihood

3. Technology first: Bring innovation and technology to an age-old industry

As of May 2022, Urban Company had a presence in 56 cities across India, Australia, Singapore, UAE, The Kingdom of Saudi Arabia and the USA. Since inception, the platform has delivered 36 million bookings to customers, and a highly trained fleet of 40,000+ service professionals. Today, Urban Company offers 50+ different types of home and beauty services through its mobile applications and website.

"Our Mission is to empower millions of service professionals by delivering services at-home in a way that has never been experienced before."

Service partners are the backbone of our platform. Our service partners are typically individual professionals working in one service category. We operate a full-stack platform to help them succeed and provide the following -

1. Training & Certification

2. Technology

3. Supplies and products

4. Insurance and Financing support

5. Market access and brand

Scale of Operations and Growth Outlook

Urban Company is present in the top 47 cities in India, and 9 cities internationally. The platform serves approximately 1.5 million+ customer bookings every month through a fleet of 40,000 highly trained service professionals, for a variety of home service needs. The business is growing rapidly at >75% YoY, and has demonstrated significant resilience in the last two years despite the COVID-19 pandemic (Urban Company was awarded The Economic Times Startup Award for COVID led business transformation in 2021, read more here). The company has raised significant growth capital last year, which is still untouched and sitting in the bank, and has a very clear path to profitability for its India business over the next few quarters. Its frugal approach and years of secured runaway allows the UC team to build with a multi-year horizon in mind, while focusing on growth with profitability.

Our Commitment to Building a Diverse and Inclusive Workplace

Urban Company is committed to providing equal opportunities in employment and creating an inclusive work environment. We endeavor to -

- provide equal and fair opportunities for employment to all qualified applicants.

- maintain a work environment free from harassment based on age, colour, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.

About the Role :

- Lead in Internal Audit Services in developing and executing the annual audit plan, and take a lead role in the day to day execution of internal audits of India and other territories outside India by coordinating with different consultants

- Contribute to the Internal Audit (IA) function by identifying risks associated with business objectives and evaluating the controls in place to mitigate those risks in order to improve the effectiveness of control, and governance processes.

What you'll do:

Planning :

1. Plan and conduct the opening meetings with auditee to explain the scope and objectives of the audit engagement to auditee and provide an overview of all steps in the audit process

2. Develop a thorough understanding of business processes, policies, SOPs and practices in scope for assigned audits and document the processes in flowcharts and/or process narratives. Identify and document inherent risks and controls within the business processes

3. Identify and carry out pre-planning work to narrow down on the focus areas.

Fieldwork :

1. Review the Risk Control Matrix, test procedures and sampling criteria based on professional judgment and departmentally defined internal audit methodology

2. Review the audit tests and prepare working papers in accordance with standards

3. Evaluate the adequacy of process design and the effectiveness of controls in meeting business and control objectives. Identify and document control and process weaknesses and provide evidential support for findings

4. Propose practical and value-added recommendations to address control weaknesses and/or process inefficiencies

5. Plan and conduct closing meetings with auditee at the end of fieldwork, providing clear explanations for identified issues

6. Guide and supervise the internal audit consultants during the engagement.

Reporting :

1. Responsible for preparation of a concise and informative audit report to effectively communicate the findings and recommendations to the senior management.

Stakeholder management :

1. Responsible for presentation and alignment of the results of the audits with the senior management

2. Co-develop recommendations and influence the management for overall improvement in control environment.

Other Responsibilities :

1. Development of the annual Internal Audit plan in line with the planning framework

2. Responsible for developing data analytics queries on in-house tool - identifying data analytics, data pattern analysis, logic definition for query and dashboard, quality testing of the exception reports

3. Lead investigations assigned to IA on need basis

4. Responsible for preparing presentation deck for quarterly Audit Committee (AC) meeting

5. Responsible for ongoing follow-up with the business process owners on the implementation of the corrective action plans for the findings highlighted

6. Responsible to execute IFC test of operating effectiveness engagement.

What we'll need:

- 5-7 post CA experience in Internal Audits

- Professional in Accounting or Internal Auditing (preferably a CA from Big 4 Internal Audit team. CIA or CISA is an advantage)

- Knowledge of COSO Risk and Internal Control framework

- Knowledge of SOX, SSAE 16, FCPA Act, Anti bribery laws

- Working knowledge of professional IIA performance standards with regarding to planning, testing, sampling and documentation to co-ordinate for IA of business outside India

- Good understanding of accounting principles and financial statements

- Good interpersonal skills with a proven ability to communicate effectively (both written and verbal) with all levels within the organization

- Unquestioned personal integrity with strong ethics and values consistent with UC culture

- Experience in implementation and testing of GRC, Access Management

- Well-developed technical proficiency IT environment, Word, Excel and PowerPoint

What we'd love :

- Ability to run mandates autonomously and with minimum supervision.

- Ability to strategize and assess potential risk.

- Ability to coordinate with different business teams, senior management, and external counsel on multiple mandates.

- Excellent communication and presentation skills.

- Attention to detail.

- We're looking for extremely strong first-principles problem solvers, who have a maker / builder within them and want to bring to life consumer insights to revolutionize the service industry

What can you expect:

- A great work environment with massive ownership and growth opportunities.

- Work closely with the founding and the leadership team on key projects.

- Execute highly scalable applications & implement best.

- Latest tools and technology to get things done provided by the company

- Health insurance benefits for our employees and their family

- Growth opportunities within UC via our robust internal mobility program

- Competitive salary with bi-annual performance reviews