Urban Company - Category Operations Manager

Category Operations Manager

Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high quality, standardized and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

Role & Team :

Urban Company's India business is divided into three large verticals with several core categories within these verticals. Each category has a self-sustaining user offering and supply pool and is led by a business head.

Products business (LargelyB2Bsales)

- Water purifiers , RO filters etc.

- Home solutions store

The category manager is accountable for onboarding the right quality supply to ensure need is fulfilled with the right customer experience being delivered.

What you'll do:

There are 3 major roles within this mandate-

- Onboarding the right quality supply to ensure need is fulfilled with the right customer experience being delivered.

- Ensuring no breakage in daily operations in your city by building and retaining high quality supply for the category

- Implementing growth and quality improvement initiatives in sync with category heads at central level

- Improve partner experience to build along term supply

Owning above mandate will require you to do the following:

- Building a strong bond with service professionals in your city

- Performing tight processes and SOPs in the city related to partner onboarding, service quality improvement, etc.

- Getting to the depth of understanding real issues on the ground related to customer experience, partner onboarding, etc. and so living the same in a systematic manner

- Apply communication and reasoning skills to onboard the right partners to the UC platform

What we need:

- Eager, committed to excellence and have a consistent track record of strong performance

- 1-2 years of work experience

- Bachelor's degree is mandatory

- Ability to work in an environment that is fast paced, execution focused and is highly focused on achieving desired outcomes.

- Strong reasoning and communication skills

- Proactive and results-oriented attitude

Folks you will work with:

At UC we believe that when you work with high performing team members ,it encourages and motivates you to maximize your own potential. We are committed to providing you with amazing colleagues who not only excel in what they dobut also create an environment of trust, belongingness and safety.

Here are some of the folks you can expect to work and collaborate with:

- Aditya Shrivastava-SVP (Repairs)

- Salil Agarwal-VP (Painting)

- Aayush Agarwal-VP (Repairs)

- Arushi Arora-VP (Cleaning)

- Rishav Jain -Business Head (Salon)

What can you expect:

- Purpose led mission to transform life of partners while building a category defining company

- Empowering work environment with high ownership ,trust and opportunities to learn and grow

- A culture of mentorship ,collaboration and innovation

- A technology first mindset

- Employee benefits to meet all your well being needs