Urban Company - Category Manager

About Urban Company :

Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high quality, standardized and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

"Our Mission is to empower millions of service professionals by delivering services athome in a way that has never been experienced before."

What you'll do:

- End-to-end ownership ofselect service categories for one or more cities

There are 3 major roles within this mandate :

- Onboarding the right quality supply to ensure demand is fulfilled with the right customer experience being delivered

- Ensuring no breakage in daily operations in your city

- Implementing growth and quality improvement initiatives in sync with category heads at central level

Owning above mandate will require you to do the following :

- Building a strong connect with service professionals in your city

- Deploying your analytical skills to deep dive on key business problems and propose solutions

- Getting your hands dirty in terms of going on ground to understand real issues, be it customer experience, partner onboarding, etc.

- Running tight processes and SOPs in the city related to partner onboarding, service quality improvement, etc.

What we'll need:

- Sharp and hungry professionals willing to go above and beyond to create impact

- 0-2 years of work experience

- Ability to work in an environment that is fast paced, requires solving ambiguous problems and highly outcome oriented. We will look for candidates who display these characteristics and have demonstrated the ability to solve problems on ground.

- Strong analytical skills

- Hustle and get things done attitude

- If deep problem solving at scale, and a fast-paced work environment excites you, we would love to meet you and talk more!

What can you expect:

- Opportunity to be part of a rocketship looking to revolutionise the unorganized home and salon services industry

- A great work environment with massive ownership and growth opportunities

- Competitive salary with bi-annual performance reviews

- Growth opportunities within UC via our robust internal mobility program

- Health insurance benefits for you and your family