Urban Company - Category Manager

About Urban Company :

Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their homes and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

What you'll do :

There are 3 major roles within this mandate :

- Onboarding the right quality supply to ensure the need is fulfilled with the right customer experience being delivered

- Ensuring no breakage in daily operations in your city by building and retaining high-quality supply for the category

- Implementing growth and quality improvement initiatives in sync with category heads at a central level

- Improve partner experience to build a long-term supply

Owning the above mandate will require you to do the following :

- Building a strong bond with service professionals in your city

- Performing tight processes and SOPs in the city related to partner onboarding, service quality improvement, etc.

- Getting to the depth of understanding real issues on the ground related to customer experience, partner onboarding, etc., and solving the same in a systematic manner

- Apply communication and reasoning skills to onboard the right partners to the UC platform

What we need :

- Eager, committed to excellence, and have a consistent track record of strong performance

- 1-3 years of work experience

- Ability to work in an environment that is fast-paced, execution-focused, and is highly focused on achieving desired outcomes.

- Strong reasoning and communication skills

- Proactive and results-oriented attitude

What can you expect:

- Purpose-led mission to transform the lives of partners while building a category-defining company

- Empowering work environment with high ownership, trust, and opportunities to learn and grow

- A culture of mentorship, collaboration and innovation

- A technology-first mindset

- Employee benefits to meet all your well-being needs