upGrad - Manager - Delivery Operations

upGrad is looking for people passionate about management, technology, the future, and education to help shaping learning experience for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.

The job will include the following responsibilities:

- Understand the expectations of all stakeholders from the program and achieve its goals

- Ensuring team members are updated about the latest in the program through internal communication.

- Managing Universities, External Vendors and External clients

- Managing and creating processes to streamline smooth Delivery of content.

- Creating SOP's and checklist to scale the operations.

- Analyze performance of Team members on different program elements and propose interventions to improve lagging metrics

- Share weekly/Monthly reports with Stakeholders

- Lead and manage the Delivery team to ensure smooth Operation of Programs

- Manage day-to-day operations and own TATs for doubt resolution.

- Conduct resource planning & hire, coach and provide training to personnel to maintain high customer service standards.

Skills Required :

- Engineering + MBA

- 2 - 5 years of experience in managing medium to large teams

- Experience in online/ e-learning is preferred

- Prior experience in start- up is preferred