upGrad - Business Development Role - Admissions Counselor - IIT/IIM/NMIMS

UpGrad is an IIT Delhi alumni and Ronnie Screwvala founded company where we focus on enabling universities to take their programs online. Given team's background in education and media sectors, we understand what it takes to offer quality online programs, and at UpGrad - we invest along side universities to build and deliver quality online programs (content, platform, technology, industry collaboration, delivery and grading infrastructure).

What will you be doing ?

- Interface with leads via inbound and outbound calls or the Internet for the purpose of converting leads into confirmed applications across the globe

- Maintain a constant communication channel with leads through phone, email, chat and social media during the pre and post-sales processes

- Maintain a detailed database of all the interactions with the leads and provide constant feedback to the Student Experience Manager in order to optimize lead closure

- To develop and maintain a positive working relationship with the students from countries all over the world

- Conduct research on LinkedIn to identify leads and arrange business meetings with prospective leads

- Improves quality results by evaluating, re-designing processes and implementing changes

- Exploring opportunities to add value to job accomplishments

What we are looking for?

- Must be a Graduate/Post Graduate from any Premium Institutes (IIT,IIM,NMIMS etc)

- Excellent written and spoken communication skills (English proficiency)

- Strong sales bent of mind, in order to understand and effectively communicate what UpGrad is offering to its prospective students and close applications

- Approachable and vibrant personality

- Ability to approach any situation with patience and very strong empathy

- Passion to deliver the highest levels of customer service at all times

- Must be a team player with the ability to work independently, prioritize tasks, and meet targets/deadlines

- Proficiency in MS Office Suite (Outlook, Word, Excel) is preferable