Uolo - Senior Growth Manager - Operations

Roles & Responsibilities :

- Proactively manage a portfolio of schools once the activation phase is completed

- The role requires taking ownership of the final leg of the customer journey i.e. retention, engagement and support

- Effectively communicate application features and product information for new releases and facilitate their adoption

- Set up processes to proactively address at-risk schools and contain the churn

- Responsible for new product and feature push

- Define and optimize KPIs, KRAs for the customer success team

- Develop a high performing team that is aligned to impact

Desired candidate:

- 4+ years of overall experience in creating and managing scalable processes

- Experience in a leading Customer success team in a product company will be preferred

- B.tech from the top 7 IITs or BITS is a must. MBA is good to have.

- Strong communication, analytical, and problem-solving skill is required