Unity Small Finance Bank - Lead - Outsourcing

Roles and Responsibilities

- Setup processes, system to manage entire outsourcing activity.

- Set up and regularly update the Outsourcing governance comprising internal policies, procedures, tools, templates, reporting's, and governance structures

- Actively monitor and incorporate relevant regulatory changes

- Support the business in the compliant definition of SLAs, KRIs, KPIs, Outsourcing contracts and other external procurements

- Supporting the due diligence process together with the business units and central procurement

- Ensure a regular SLA and KPI reporting is executed by IT, functions, and the Business

- Assess the contingency and exit termination plans and agreements and actively monitor the implementation of mitigation measures

- Create a consistent and up-to-date Sub-outsourcing chain report for each of the Outsourcing arrangements which comprise materiality, risks and ownership

- Coordinating the Outsourcing Risk Assessment together with the Business and the 2nd Line of Defence Risk Management function

- To manage vendors who are responsible for the ongoing support of the Bank's businesses to ensure a secure, stable, and highly resilient environment

- To provide out of hours telephone support if required

Skills Required :

- 10 years' experience working in the financial services industry, successfully managing Outsourcing process

- Good understanding of Service Level Agreements (SLAs)

- Operations experience with keen understanding of servicing events, payment processing, invoicing, client experience, etc.

- Strong collaboration skills with consistency in output

- General understanding of relevant banking regulation and supervisory expectations for large complex financial institutions

- Deep strategic thinker with analytical skills to help with forward-looking activities and planning

- Hands-on process optimization and re-engineering expertise