Posted By
Posted in
Banking & Finance
Job Code
1275112
Roles and Responsibilities
- Setup processes, system to manage entire outsourcing activity.
- Set up and regularly update the Outsourcing governance comprising internal policies, procedures, tools, templates, reporting's, and governance structures
- Actively monitor and incorporate relevant regulatory changes
- Support the business in the compliant definition of SLAs, KRIs, KPIs, Outsourcing contracts and other external procurements
- Supporting the due diligence process together with the business units and central procurement
- Ensure a regular SLA and KPI reporting is executed by IT, functions, and the Business
- Assess the contingency and exit termination plans and agreements and actively monitor the implementation of mitigation measures
- Create a consistent and up-to-date Sub-outsourcing chain report for each of the Outsourcing arrangements which comprise materiality, risks and ownership
- Coordinating the Outsourcing Risk Assessment together with the Business and the 2nd Line of Defence Risk Management function
- To manage vendors who are responsible for the ongoing support of the Bank's businesses to ensure a secure, stable, and highly resilient environment
- To provide out of hours telephone support if required
Skills Required :
- 10 years' experience working in the financial services industry, successfully managing Outsourcing process
- Good understanding of Service Level Agreements (SLAs)
- Operations experience with keen understanding of servicing events, payment processing, invoicing, client experience, etc.
- Strong collaboration skills with consistency in output
- General understanding of relevant banking regulation and supervisory expectations for large complex financial institutions
- Deep strategic thinker with analytical skills to help with forward-looking activities and planning
- Hands-on process optimization and re-engineering expertise
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Posted By
Posted in
Banking & Finance
Job Code
1275112
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