UnitedLex - Manager - eDiscovery - Client Services

About Us:. Unitedlex India Pvt. Ltd. (Formerly known as iRunway) is a data and professional services company delivering outcomes that create value and competitive advantage for legal and the business.

- Our business is anchored by a passion for innovation brought to life by a global community of diverse individuals determined to deliver on the promise of data mastery, legal acumen, and human ingenuity.

- Kindly go through our company website: https://www.unitedlex.com/.

Shift: 4:30 AM to 1:30 PM IST.

Job Description : Client Services Manager.

Location: Gurgaon / Bangalore.

Reports to Associate Director.

- The Project Manager is responsible for the oversight, planning, coordination, and execution of all project management activities for their assigned projects.

- This role is also responsible for, coordinating across internal teams and within the project management structure to ensure that client requests are handled timely and accurately.

- This role is client facing and requires significant interaction with the client, outside counsel and review providers to manage work across all groups.

- This role will manage and execute upon the day-to-day project requests/tasks and overall program related initiatives which includes but is not limited to playbook creation, client reporting needs, custom client requests, issues identified and escalated.

- The Project Manager will serve as a mentor to Associate Project Managers and colleagues within the global team, specifically offshore team members.

Responsibilities.

- Delivers Project Management services for assigned Projects.

- Maintain 80% billable utilization across assigned clients.

- Identifies and manages risk proactively.

- Extensive experience with Relativity front end tasks and capabilities.

- Can easily provide client trainings, demos and make recommendations on how best to utilize the tool.

- Acts as a point of escalation on project issues; works with Sr.

- Project Managers and/or Team Lead and appropriate internal teams to assesses, identify root cause, and manage messaging to the client.

- Leads project meetings internally, with the client and/or outside counsel to keep project tasks and deadlines on track.

- This includes but is not limited to Project Kick off calls, training sessions, meetings clarifying project requests and issue identification/follow-up.

- Continually seeks opportunities to increase customer satisfaction and strengthen client relationships.

- Works with team and participates in client meetings on best practices for a project, proactively works to addresses issues, and messages resolution where appropriate.

- Understands client pricing modules and adheres to billing protocols.

- Participates in the continuous improvement of UnitedLex Project and Program Management methodologies and processes.

- Sound understanding of technical products and services in the market, including forward-looking understanding of industry trends and new technologies.

- Aware of competitors' products and their strong and weak points.

- Participation in training curriculum build and conduct formal training sessions on tasks handled by project management.

- Work closely with offshore team; train them on client specific nuances so that they can aid in handling requests.

- Compliance with time entry guidelines and deadlines required.

Qualifications:

- 6+ years of overall experience with 3-5 years' experience as a PM in the Litigation Support industry.

- Fully understands the eDiscovery market, competitor structures as well as the EDRM and applies this knowledge to their day-to-day interactions with clients, outside counsel and review providers.

- Consultative expertise in managing eDiscovery projects.

- Significant experience with Relativity; ability to conduct training sessions, navigate the platform easily and troubleshoot front end issues.

- Full understanding of all industry standard technologies, challenges, and benefits.

- Comfortable speaking of these technologies to clients and strategizing on the appropriate approach for.

- Proactive client/relationship management and risk identification.

- Excellent written and verbal communication skills.

- Excellent planning and organizational skills.

- Advanced abilities in MS Office suite, specifically MS Excel for complex reporting purposes.

- Open to work in US hours.

- Experience with Reveal review platform a plus.

- Project Management Institute, Project Management Professional (PMP) - is a plus.