UnitedHealth Group - Workforce Manager

Discipline - Customer Services

Industry - Traffic/Workforce Management

Job Description - Job Summary :

- As a part of Work Force Management Team primarily, you would be required to work on the data management / data update / data correction requests raised by different teams / Onshore partners is also required as a part of your deliverables.

- You may also utilize your technical competencies and business/reporting expertise to prepare and publish the reports and plan and manage Work Flow on a timely manner.

- Also have excellent and in-depth process knowledge to identify the current process improvement opportunities and maintain the hygiene of the process.

- An ability to understand business process issues and communicate technical solutions to the internal client is essential to your success in this role.

Job Responsibilities :

- Collaborate with business to understand the requirements in the various types of data management, Work Flow Manager and data update requests and act accordingly

- Recommends establishment of new or modified methods and procedures to improve overall content and completeness of information.

- Determining and/or developing processes for macro and/or robot functionality.

- Ensure complete and in-depth business knowledge to better understand the business needs and ensure processes are scalable and flexible to meet future business needs.

- Document and communicate status updates to team members and Management, Support the team with deliverables and very good data management skills.

No. of Openings : 2

Qualification

Qualifications :

- To be considered for this position, applicants need to meet the qualifications listed in this posting.

Desirable Criteria :

- Strong computer knowledge and software knowledge.

- Strong Excel Knowledge, VBA, MS Access, SQL and Power Point, SharePoint Administration

- Ability to document and create process maps to properly document macro functionality.

- Expert level in MS Office skills.

- Good typing speed.

Competencies Expected:

- Independent learner and decision maker.

- Ability to own processes from start to finish (Through concept, feasibility, development, testing and deployment).

- Effective decision making, communication, collaboration and interpersonal skills will be critical. -Proven competency to set and meet deadlines.

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