Discipline - Claims
Industry - Claim Business Process
Job Description - Job Responsibilities :
- Manages overall personnel, performance, and discipline of the assigned project(s)
- Provide expertise and leadership in assigned functional area- Manage relationship with internal stake-holders and functions
- Manage all client interaction and client communication.
Should front end the relationship with the client- Review and analysis of periodic reports and metrics.
- Evaluation of operational practices and procedures.
- Provide support to quality initiatives targeted towards process improvements.
- Actively involved in the internal audit support, ensuring all compliance parameters are met.
- Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork- Provide direction to staff; ensure resolution of problems; sets priorities
- Actively provides inputs and assistance to the senior management in the planning, implementation, and evaluation / modifications to existing operations, systems, and procedures, specifically relating to his/her assigned project(s).
- Responsible for managing attrition and building retention strategies
- Preparation of annual business plans including operating budgets
- Negotiating solutions, resolving conflicts and anticipating/handling critical situations
- Providing regular performance feedback
Desired Skills- Healthcare Experience is mandatory
Preferred areas - OptumRx / Case installation / Provider
Primary Skills : Ability to develop comprehensive planning and project management
- Should possess the skill it examine and re-engineer operations and procedures
Secondary Skills : Strong interpersonal and communication skills
- Ability to work effectively with a wide range of stake holders
No. of Openings : 1
Qualification : Work Experience :
- Should have overall experience of 7 & 8 years, with a minimum of 2 years in the role of an Deputy Manager
- Should have the ability to effectively handle large teams in a fast moving business environment
- Should have the ability to supervise and manage a team of front line supervisors
- Should have working knowledge of budgeting, cost estimating, capacity utilization principles and procedures
- Should have knowledge of organizational structure, workflow, and operating procedures
Qualification :
- Bachelor's degree or equivalent combination of education
- Min 3 years of people Management Experience- Maximum span of control- 40-50 (At any given point of time)- HC and quality expertise preferred
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