UnitedHealth Group - Service Delivery Manager - Claims - US Healthcare Domain

Discipline : Claims

Industry : Claim Recovery/Resol/COB/Subro

Job Description : Job Responsibilities :

- Manages overall personnel, performance, and discipline of the assigned project(s)

- Provide expertise and leadership in assigned functional area

- Manage relationship with internal stake-holders and functions

- Manage all client interaction and client communication. Should front end the relationship with the client

- Review and analysis of periodic reports and metrics.

- Evaluation of operational practices and procedures.

- Provide support to quality initiatives targeted towards process improvements.

- Actively involved in the internal audit support, ensuring all compliance parameters are met.

- Establish and maintain a working environment conducive to positive morale, individual style, quality,creativity, and teamwork

- Provide direction to staff; ensure resolution of problems; sets priorities

- Actively provides inputs and assistance to the senior management in the planning, implementation, and evaluation / modifications to existing operations, systems, and procedures, specifically relating to his/her assigned project(s).

- Responsible for managing attrition and building retention strategies

- Preparation of annual business plans including operating budgets

- Negotiating solutions, resolving conflicts and anticipating/handling critical situations &bull

- Providing regular performance feedback

No. of Openings - 1

Qualification : Required Skillset :

Exp Range : 6 to 9 years (Preferably in the Service delivery role )

Team Handling Exp : Min 50 to 70 people

Qualification : Any Graduate /Postgraduate

- Candidates should be from the operations background (preferably Claims )

- Good Understanding of US Healthcare domain.

- Experience in US healthcare domain .

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