UnitedHealth Group - Service Delivery Manager - Claim Operations

Service Delivery Manager

Discipline - Claims

Industry - Claim Operations

Job Description - Job Responsibilities:

- Maintaining business relationships with multiple (4-5) counterparts with a perspective of smooth running of operations

- Working with the transition manager on getting the projects migrated from onshore locations to Gurgaon or Hyderabad location

- Working as an independent site leader taking care of all on site operational and people issues

- Conducting Operational Business Reviews with onshore counterparts and management team internally

- Coordinating site wide issues with the Site Director

- Aligning with key business partners to serve customers

- Fostering/maintaining a collaborative relationship with internal and external customers to ensure satisfaction and profitability

- Working with business partners to identify ways to improve business processes

- Assisting in building, reviewing and adhering to the annual business plan

- Controlling expenses and increasing profitability via productivity and quality gains

- Ensuring the Production Team and Supervisors continually improve their performance and meets Service Level Agreements/Performance Guarantee goals

- Reviewing- work results of the team and their pattern of handling claims queues and adjustments

- Producing annual business plans including operating budgets

- Negotiating solutions, resolving conflicts and anticipating/handling critical situations

- Developing motivating and retaining employees and challenging the team to set ambitious goals.Providing regular performance feedback and giving frequent formal and informal coaching sessions

No. of Openings : 1

Qualification :

- Desired profile:Should have been a Manager for minimum of 4 years in a BPO set up

- Should be comfortable working in night shifts

- Must be a graduate

- Knowledge/ work experience of US Healthcare industry

- 9-10 Years of Experience

- Has been involved in extensive client interaction

- Excellent communication skills, relationship building and interpersonal skills.Excellent organizational skills and ability to prioritize and multi-task.

- Demonstrable ability to successfully supervise and lead others.

- Ability to work collaboratively with sub-ordinates, peers and senior management.Proven track record of sound business judgment and experience of change management.

- Project Management demonstrated experience such as customer service, claims or medical and/or health insurance.

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