UnitedHealth Group - Service Delivery Leader - US Healthcare

Service Delivery Leader

Discipline - Business Operations

Industry - General Operations Management

Job Description - Job Responsibilities :

- Sets team direction, resolves problems and provides guidance to members of own team. Oversee work activities of other supervisors.Ability to manage a span of 250 employees Adapts departmental plans and priorities to address business and operational challenges.

- Responsibility for execution and high level of delivery on all projects, P&L and increased inflow of business.Collaborates with all internal and external customers to ensure profitability and customer satisfaction.

- Influences or provides input to forecasting and planning activities.Uses appropriate control mechanism's to monitor and manage the business segment(s) overall performance & provides expertise and leadership in the assigned functional areas.

- Builds and reviews business scorecards and performance metrics for the assigned segment(s), and appropriately builds action plans.

- Partner's with the Director in planning, implementation and evaluation / modification of existing operations, systems and procedures.

- Drives teams to maximize performance while maintaining high standards of quality & ensure the organization meets Service Level Agreements / Performance Guarantee goals.

- Supports and leads all quality initiatives, aimed towards process improvements.Establishes and maintains an environment conducive of positive morale, creativity and team work & partners in the formulation of career progression / employee development plans

- Focus on Retention & provides coaching and develops potential leadership.Shares best practices with the team onsite and business partners.

No. of Openings - 1

Qualification - Eligibility Criteria

- Atleast 10 years experience in the US Healthcare Industry

- Post graduate Business Management preferred

- Relevant Operations, Client management experience in the BPO space

- Excellent written and verbal communication skills

- Experience in the US Healthcare Provider industry is an added advantage

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