UnitedHealth Group - Service Delivery Leader - Claims Business Process

Service Delivery Leader

Discipline - Claims

Industry - Claim Business Process

Job Description - Job Description/Responsibilities :

- Maintaining business relationships with multiple stakeholders for smooth running of BPO operations

- Drive transformation through best in class practices within current teams to develop World class operations

- Working with the transition managers for seamless migration of work from onshore locations to Hyderabad site

- Working as an independent Ops leader to take care of all operational and people issues for the site

- Conducting Operational Business Reviews with onshore counterparts and management team internally

- Coordinating site wide issues with the Site Director

- Fostering/maintaining a collaborative relationship with internal and external customers to ensure satisfaction and profitability

- Assisting in building, reviewing and adhering to the annual business plan

- Controlling expenses and increasing profitability via productivity and quality gains

- Ensuring the Production Team and Supervisors continually improve their performance and meets Service Level

Agreements/Performance Guarantee goals

- Reviewing- work results of the team and their pattern of handling claims queues and adjustments

- Producing annual business plans including operating budgets

- Negotiating solutions, resolving conflicts and anticipating/handling critical situations

- Developing,- motivating and retaining employees and challenging the team to set ambitious goals

- Providing regular performance feedback and giving frequent formal and informal coaching sessions

No. of Openings - 1

Qualification :

Required Skillset :

- Graduate minimum qualification

- 10-12 Years of Experience with min 3 years in handling teams of at least 150 employees

- Has extensive experience in interactions with Clients / Onshore teams

- Knowledge/ work experience of US Healthcare industry- Risk Adjustments.

- Six Sigma / Lean Sigma certification - Preferred.

- MBA from a reputed institute - Preferred.

- Excellent communication skills, relationship building and interpersonal skills.

- Excellent organizational skills and ability to prioritize and multi-task.

- Demonstrable ability to successfully supervise and lead others.

- Ability to work collaboratively with sub-ordinates, peers and senior management.

- Proven track record of sound business judgment and experience of change management.

- Project Management demonstrated experience such as customer service, claims or medical and/or health insurance.

- Open to work in US timings.

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