UnitedHealth Group - Senior Operations Trainer

Discipline : Training

Industry : Training Delivery-Operational

Job Description/Job Responsibilities :

- Deliver/facilitate new hire process training

- Deliver new hire and incumbent job specific training using innovative methods that increase retention and enhance cost effectiveness, basis approved standardized- curriculum

- Deliver ongoing refresher training based on development needs

- Responsible for getting Train the Trainer Certified by the Onshore Training Team

- Responsible for measuring and tracking pre and post training performance

- Responsible for tracking assessment scores

- Organize, coordinate and communicate training programs for the business

- Provide feedback on regular basis

- Partner with leadership to provide coaching during training

- Provide feedback to management on individual and group training results

- Provide feedback to the instructional design team

- Training Development

- Review and update training materials as needed

- Self-Motivating attitude

- Ability to facilitate diverse groups of people

- Team Player

- Attention to detail

- Quality focus

- Flexible to travel depending on business requirement to conduct training from different sites

No. of Openings : 2

Qualification/Required Skill Set :

- Must have 2 Years of process training experience

- Must have good communication skills

- Must have good facilitation skills and understanding of Training Function (Evaluating effectiveness, Adult Learning principles, ADDIE Model)

- Should be quality focused and solution oriented

- Must have hands on experience on MS Office applications such as MS-Word, MS-Excel, PPT skills

- Overall accuracy scores should be more than required SLA in minimum 4 out of last 6 months performance

- Healthcare experience will be preferred

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