UnitedHealth Group - Senior Manager - Software Quality Assurance

Discipline : Business Operations

Industry : Business Process & TQM

Job Description/Years of Experience :

- Candidates must have 12 plus years of overall experience with experience in governance around CMMI (SVC), ISO 20000 and Six Sigma implementation experience. Candidate should also have people management experience in his prior experience.

Job Description :

- Ensure that work is delivered timely and in accordance with the CMMI SVC and ISO 20K

- Responsible for supporting and maintaining an effective CMMI SVC and ISO 20K

- Coordination of action plans to address audit findings and/or identified weaknesses in internal controls

- Strengthen relationships with clients to generate additional engagement opportunities through excellent quality, timely execution and collaborative approach to client service

- Add value to stakeholders by successfully preparing them for internal control audits and supporting them through the audit process

- Supervise coach and mentor team members.

- Conduct performance reviews and contribute to performance feedback

- Communicate effectively with stakeholders on non-conformities to defined processes

- Strong Problem solving skills and Change Management skills

- Strong management and interpersonal skills to lead and motivate teams

- Creative, proactive and forward thinker. An individual who looks for opportunities to drive continuous improvement within the Organization

- Collaborate with SEPG and SQA teams to drive process improvements

- Execute a data-driven, statistical approach to problem solving, including gathering, analyzing and reporting data

- Involved in at least one cycle of QMS/Process release, release communication and conducting the refresher session in prior roles.

- Provide feedback for continuous improvement of Processes

- Identified and driven optimization and improvement projects aligned to High Maturity and Six Sigma

No. of Openings - 1

Qualification/ Skills Required :

- Good knowledge of CMMI SVC and ISO20000 identifying risks and related controls and performing the necessary test of work of significant controls

- Experience of CMMI Dev / SVCs High maturity process areas definition and implementation

- Experience in Qualitative Management/ Statistical Techniques (SPC, Prediction models, etc.)

- Exposure to BPMS and GQM (Goal-Question-Metrics) approaches and relevant tools & techniques

- Good at Causal Analysis methodologies

- Mentor six sigma projects using DMADV, DMAIC and Lean.

- Hands on Experience on Data Analysis (using analysis techniques) & Statistical tools Minitab

- Excellent command over MS Visio, Excel, Word, PowerPoint etc.

- Results based focused skill set with strong impact and influencing skills.

- Tenacity and energy in leading change towards an effective work environment.

- Ability to communicate effectively with project teams and colleagues

- Progressive, flexible and team oriented person required.

- Excellent training and presentation skills

Qualifications :

Mandatory Experience in CMMI Dev / SVCs, ISO 20000K

Desired - ITIL V3 / ISO 20K Certification is desired, Desired Lead auditor in CMMISVC/ISO20000

- Six Sigma Green Belt/ Black Belt knowledge / completed one Green Belt project.

- Candidates must have minimum a graduation degree

- Desired experience on Agile, PMP / MBA preferred

- Candidates must have IT background

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