UnitedHealth Group - Senior Manager - Real Estate Services

Discipline : Real Estate Services

Industry : Real Estate Services

Job Description :

Technical Skills :

- Good knowledge of Office Administration and Soft services (Housekeeping, cafeteria, pantry services, pest control, indoor horticulture, mail room, Employee transport services, procurement, Security Services etc.)

- Thorough knowledge of Management of Operation and Maintenance of office infrastructure & Electrical & Mechanical equipment & systems.

- All type of AMC management in terms of renewals / additional requirements

- Maintain Fire and Safety Equipment and ensure preparedness for fire detection and fighting

- Ensure the effective Upkeep and O & M of the CCTV & Access Control Systems

- Good knowledge of local bye laws for Operating and maintaining BPO/Contact Centers in India.

- Self-motivated. Ability to define, structure and prioritize work for self & team

- Communication and persuasion skills with the ability to think quickly and package ideas

Good Knowledge of MS office

- Good Commercial acumen

Process Specific Skills :

- Lead the Facility Management Services for all OGS sites in North India including Gurgaon and Noida in accordance to the CRE guidelines

- Represent Real Estate FM services function in North India and work under the OGS Director - RE Services and with other key business stake holders with point of accountability for FM services Operations of all OGS sites in North India including Gurgaon and Noida

- Develop and implement management solutions, establishing clear and measurable service delivery levels that support business objectives.

- Manage outsourced contracts for FM Soft services and electro-mechanical engineering services & equipment.

- Ensure the service contracts are renewed from time to time

- Bring into practice and follow an audit process and have periodic preventive schedule to ensure industry standard practices and systems.

- Ensure that comprehensive checklists and logs are followed to ensure hygiene and cleanliness of facilities.

- Monitor and ensure that comprehensive checklists and logs are followed to ensure all the equipment and services are in good condition and ensure zero downtime

- Monitoring and managing the FM services, housekeeping & technical teams, their punctuality, productivity and timeliness.

- Monitor the activity of Housekeeping in Office

- To ensure work flow within decided policies and procedures

- Ensure compliance to statutory labor requirements & payments

- Audit all Housekeeping, security, transport and Operation & Maintenance related Quality Reports periodically

- Manage cafeteria services and ensure proper hygiene and cleanliness of space is maintained at all times

- Management of recreational facilities, Medical room, mail room and concierge services in line with CRE guidelines

- Maintain BCP and Crisis Management program

- Ensure key risks are identified, escalated and managed appropriately

- Development/management of India FM services operational/capital budgets, executing in line with financial management controls

- Take initiative to achieve operational efficiencies and optimize costs.

- Lead the team of contractors from assigned Real Estate partners and ensure upkeep of all low side equipment installed within the premises

- Manage relationship with landlords and their Property Management teams to coordinate with them to ensure upkeep of all high side services and common areas and utilities

Soft skills :

- Should be able to manage a team of contractors

- Excellent change management skills

- Excellent planning and organizing skills.

- Excellent written and spoken English and Hindi communication skills

- Excellent relationship management skills

No. of Openings : 1

Qualification :

Educational Qualification :

- Graduate in Electrical / Mechanical / Civil Engineering or Architecture, ideally with a Post Graduate in Management, and with more than 15 years of professional experience including quality experience of working in a similar profile in an IT / ITES / FM Services company.

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