UnitedHealth Group - Senior Manager - Quality - Master Black Belt

Discipline - Project Management

Industry - Six Sigma

Job Description - Brief Job Description:

- Lead and mentor a team of black belts to drive lean and six sigma projects across business or functions

- Be responsible for driving Quality agenda for the line of service/business for the site

- Facilitate & drive Six Sigma quality culture in the organization

- Responsible for developing the skills of BBs

- Coach/consult executive management in creating proper infrastructure for successful deployment and support

- Guide Champions with project selection and scope, assuring linkage between projects and business and partner priorities

- Mentor and coach Champions, Black Belts and Green Belts in the use of Six Sigma tools and methodology to ensure timely completion of projects with expected results

- Translate broad organization goals to specific projects.

- Identify opportunities and deliver on initiatives to increase productivity/utilization of resources and drive efficiency and effectiveness gains

- Collaborate well with customer quality & operations teams.

No. of Openings - 1

Qualification:

Technical Skills:

- Strong process consulting and operations strategy skills to develop transformation blueprint addressing key business issues

- Experience in working with CXO level stakeholders drive large transformation programs and re-engineering engagements

- Mastery of Lean Six Sigma tools and methodologies including DMAIC

- Excellent project management skills in situations that involve cross functional stakeholders and challenges such as scope creep, cultural barriers, tight time lines

- Excellent analytical skills; Review and provide direction on projects/programs using Lean Six Sigma principles and statistics

- Should be able to guide team in content development for training and other awareness programs

- Relevant experience in effectively leading and mentoring Black Belt Projects, Organization wide BPMS, Lean deployment

- Understanding of Financial metrics, calculations and alignment to organization & metrics

- Strong analytical skills and problem solving approach

- Self-motivated. Ability to define, structure and prioritize work for self

- Communication and persuasion skills with the ability to think quickly and package ideas

Process Specific Skills :

- Must have both a strong experience in deploying Lean/Six Sigma in one or more of the following industry areas as well as subject matter expertise in one of the core business processes

- Health Care payer or provider experience preferred

- Healthcare claims and provider management process experience preferred.

- Understanding and experience of managing operational risks and controls

- Understanding of and exposure to project management disciplines and techniques

Soft skills :

- Should be able to manage a team of 3-4 consultants

- Demonstrated ability to effectively coach and mentor champions, process owners (client and internal staff)

- Excellent change management skills

- Excellent written and spoken communication skills

Education Requirements:

- Post Graduate / MBA, (with analytical background like Engineering preferred)

- Experience ranging from 10-12 years with 5-7 years in a Lean Six Sigma quality role ( with MBA/Engineering) with operations strategy/ line management roles in financial institutions, consulting or technology companies or program / change management roles in other industries.

- Extensive experience of applying lean six sigma methodologies to drive process improvements

- Experience in Healthcare/insurance industry is desirable.

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