UnitedHealth Group - Senior Analyst - Collections

Discipline - Billing

Industry - Collections

Job Description - If you are looking for a way to help others, while you put your customer service skills to good use, this may be the career for you. As a member of our medical collections team, your ability to communicate, persuade and convey payment urgency is critical to the overall success of our company.

- You'll consult directly with our customers to identify reasons for late payments and set up payment plans that are mutually agreeable. Your work will not only impact the bottom line, but it will also make a difference in the lives of our customers, greatly reducing their financial burden.

- At the end of the day, you'll know you are doing your life's best work.

As a Senior Medical Collection Representative with Optum360, you will work with your team members to help identify and resolve issues and serve as a resource for day-to-day operations.

- Your primary role will be to contact and consult with patients and/or their families who have outstanding medical bills. While ensuring that payment is received for these bills is important, you will also need to provide assistance and support to these individuals as they may be dealing with a medical or financial crisis.

- This position is full-time (40 hours/week) with our site Hours of Operation from 10:00 am - 7:00 pm or 11:00 am - 8:00 pm with one Saturday per month (8:00 am - 2:30 pm.)

- We do require our employees to be flexible enough to work any shift, any day of the week during those hours.

Primary Responsibilities:

- Serve as a resource or Subject Matter Expert (SME) for other team members or internal customers to help identify and resolve issues

- Handle escalated and complex customer issues, helping to provide resolution and settlement of account

- Contacts customers through a variety of methods (e-mail, form letters and phone calls) to discuss, negotiate payment and resolve outstanding medical bill accounts and balances

- Obtains agreement, after discussion with customer, on potential balance payoff and/or payment terms within stated level of authority and guideline limits

- Performs research and documents on various computer systems customer information regarding current status, payment expectations, notes of conversations and other relevant information

- Prepares and submits reports to internal management on status of outstanding medical bills and proposed/planned payment settlement details

- May in some instances transfer settlement of account and related information to external collection agencies and remains in contact with them regarding further payment activity.

- Commerce Graduate.

- The candidate should have at least 2+ years of experience in Collections business, should understand the basics.

- Be able to corroborate and coordinate with the cash apps team.

- Should have upstream and downstream process knowledge.

- Getpaid experience will be an added advantage.

No. of Openings : 5

Qualification - Required Qualifications :

- Minimum 1 year Customer Service Representative (CSR) experience OR 1 year experience in an office setting, call center setting or phone support role using the telephone and computer consistently OR recent college degree ( 2 or 4 year)

- An education level of at least a high school diploma or GED OR 10 years of equivalent working experience

- Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications.

- Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed

- There are several steps in our hiring process it's a thorough process because we want to ensure the best job and culture fit for you and for us. In today's ultra-competitive job market, the importance of putting your best foot forward is more important than ever.

And you can start by completing all required sections of your application. (i.e. profile, history, certifications and application/job questions). Once you submit your resume, you'll receive an email with next steps.

- This may include a link for an on-line pre-screening test that we ask you to complete as part of our selection process. You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you.

After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail.medical collections representative, customer service, collections representative, customer service representative, optum360 Technology Careers with Optum.

Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.

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