UnitedHealth Group - Selivery Delivery Manager

Discipline - Business Operations

Industry - Business Analysis

Job Description : Job Description & Specification :

- Providing necessary leadership at process level

- Acting as a point of contact for the customer at customer location

- Defining and understanding client requirements and aligning processes to fulfill the same

- Defining and document process documentation, updates and amendments to process guidelines

- Managing any escalations in the process

- Managing customer perception and satisfaction

- Liaising with offshore team for knowledge transfer

- Identifying and suggesting appropriate work-flow model for processes

- Creating schedules of deliveries (In Case Of Projects)

- Developing a project plan (In Case Of Projects)

- Driving and implementing changes - ensuring process improvements (Re-engineering)

- Liaising with onshore to Analyze business trends, forecasting and planning based on the business trends

- Transitioning - Coordinating and planning with transition department and providing support in terms of expertise

- Creating and presenting OBR & MPR every month and quarterly.

- Creating and sending monthly reports to senior management

Reports :

- Creating and presenting month and quarterly report to clients

- Creating and sending monthly reports to senior management

No. of Openings : 1

Qualification : Mandatory Skill Sets :

- Strong Domain Knowledge in US healthcare Insurance (claims adjudication preferred on UNET Platform)

- Excellent project and team management skills.

- Expertise in Six Sigma methodology [preferred]

- Strong Domain Knowledge

- Ability to manage client relationships

- Good client interfacing skills

- Strong leadership skills, interpersonal skills and communication skills in a team environment.

- Discipline in defining and meeting customer & project requirements.

- Strong problem solving skills.

- Ability to prioritize and manage multiple project/programs with limited and shared resources.

Work Experience :

- 8 -10 years of work experience in healthcare industry with at least 5 years in Health Insurance claim adjudication domain.

Soft skills required :

- Excellent Oral and Written Communication skills

- Good client interfacing skills

- Pleasing Personality

- Energetic and self-driven individual

- Self-motivated and team worker

- Office timings - Should be flexible to work in any shift timing

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