UnitedHealth Group - Manager - Quality Assurance

Discipline - Business Operations

Industry - Business Process & TQM

Job Description:

- Collaborate with SEPG and SQA teams to drive CMMi Dev high maturity process areas

- Candidate would have involved in process performance baselines for at least 2 cycles

- Implement Scrum and other development models at organization level

Required:

- Execute a data-driven, statistical approach to problem solving, including gathering, analyzing and reporting data- Identify issues and challenges, lead/facilitate improvement projects, measure and validate project results

- Define appropriate metrics to gage processes performance through structured reporting governance model

- Presenting project analysis and findings to portfolio leaders for action plan implementation.

- Responsible for process trainings deployment which includes training need identification, preparation of training decks and training delivery.

- Involved in at least one cycle of QMS release, release communication and conducting the refresher session in prior roles.

- Provide feedback for continuous improvement of QMS. Identified and driven optimization and improvement projects aligned to High Maturity and Six Sigma

No. of Openings - 1

Qualification - Years of Experience:

- Candidates must have 9-10 plus years of CMMI Dev / Agile experience and overall experience should be between 12 to 13 years.

Candidate also having people management experience in his prior experience

Skills Required:

- Experience of CMMI DEV ML5 High maturity process areas definition and implementation

- Experience in Qualitative Management/ Statistical Techniques (SPC, Prediction models, etc.)

- Metrics benchmarking and process performance base lining experience

- Exposure to Agile methodology

- Should have experience in designing, developing and implementing Prediction and process performance models

- Good at Causal Analysis methodologies

- Mentor six sigma projects using DMADV, DMAIC and Lean.

Pref: GB/ BB

- Hands on Experience on Data Analysis (using analysis techniques) & Statistical tools

- Excellent command over MS Visio, Excel, Word, PowerPoint etc.

- Results based focused skill set with strong impact and influencing skills.

- Tenacity and energy in leading change towards an effective work environment.

Ability to communicate effectively with project teams and colleagues

- Progressive, flexible and team oriented person required.

- Excellent training and presentation skills

Qualifications:

- Exposure to CMMI SVC / ITIL V3 / ISO 20K Certification is desired but not must

- Certified internal auditor in ISO, CMMI SVcs

- Six Sigma Green Belt/ Black Belt knowledge / completed one Green Belt project preferred

- Candidates must have minimum a graduation degree- PMP / MBA preferred

- Candidates must have IT background

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