UnitedHealth Group - Manager - Quality Assurance

Discipline : Business Operations

Industry : Business Process & TQM

Job Description :

- Be part of something daring and bold and help rewrite the history of UnitedHealth Group! We're changing the landscape of health care with people like you, who really know how to get down to business. When you join us at UnitedHealth Group as a Business Analyst, you will use your sharp business skills to assist in creating, controlling and improving business processes. You will solve complex problems as you serve as a resource to others on your elite team. You will create process design, project implementation, diagnose process improvement opportunities and develop solutions.

- You will also provide quality reporting, analysis, audits, and develop plans and programs to support continuous quality improvement.

- You'll be in the driver's seat on vital projects that have strategic importance to our mission of helping people live healthier lives. You'll be doing your life's best work.

Primary Responsibilities :

- Be the business subject matter expert, experienced in business analysis and requirements gathering

- Lead process design and project implementation teams in process improvement activities

- Lead and manage customer readiness activities and project implementation teams in process improvement activities

- Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools- Lead your business partners in the creation, implementation and evaluation of Total Quality Management (TQM) programs

- This requisition is raised on behalf of Prashanth Koduganty and he will be the hiring manager for this requirement

Years of Experience :

- Candidates must have 9 plus years of CMMI SVCS / ITIL V3 and Six Sigma implementation experience and overall experience should be between 12 to 13 years.

- Candidate also having people management experience in his prior experience.

Job Description :

- Collaborate with SEPG and SQA teams to drive CMMi SVCs high maturity process areas

- Candidate would have involved in process performance baselines for at least 2 cycles

- Implement BPMS and GQM at organization level Required

- Execute a data-driven, statistical approach to problem solving, including gathering, analyzing and reporting data

- Identify issues and challenges, lead/facilitate improvement projects, measure and validate project results

- Define appropriate metrics to gage processes performance through structured reporting governance model

- Presenting project analysis and findings to portfolio leaders for action plan implementation.

- Responsible for process trainings deployment which includes training need identification, preparation of training decks and training delivery.

- Involved in at least one cycle of QMS release, release communication and conducting the refresher session in prior roles.

- Provide feedback for continuous improvement of QMS

- Identified and driven optimization and improvement projects aligned to High Maturity and Six Sigma

No. of Openings : 1

Qualification/Skills Required :

- Experience of CMMI SVCs High maturity process areas definition and implementation, Experience in Qualitative Management/ Statistical Techniques (SPC, Prediction models, etc.)

- Metrics benchmarking and process performance base lining experience

- Exposure to BPMS and GQM approaches and relevant tools & techniques

- Should have experience in designing, developing and implementing Prediction and process performance models

- Good at Causal Analysis methodologies

- Mentor six sigma projects using DMADV, DMAIC and Lean.

- Hands on Experience on Data Analysis (using analysis techniques) & Statistical tools Minitab

- Excellent command over MS Visio, Excel, Word, PowerPoint etc.

- Results based focused skill set with strong impact and influencing skills.

- Tenacity and energy in leading change towards an effective work environment.

- Ability to communicate effectively with project teams and colleagues - Progressive, flexible and team oriented person required.

- Excellent training and presentation skills

Qualifications :

- CMMI SVCs / ITIL V3 / ISO 20K Certification is desired

- Certified internal auditor in ISO, CMMI SVcs - Six Sigma Green Belt certified and successfully completed 1 GB project.

- Candidates must have minimum a graduation degree

- PMP / MBA preferred

- Candidates must have IT background

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