UnitedHealth Group - Manager - Operational Training

Discipline - Training

Industry - Training Delivery-Operational

Job Description - Job Requirement includes :

- Handling the Technical Trainings, managing the content, defining Process SOPs, creating and updating training manuals, facilitation and tracking the feedback. The person would help ensure providing a proficient learning environment to the new joinees.

- Establish and maintain training framework for the claims processes and setting up training governance for training process and maintain rigor on this.

- Establish and maintain goal setting, coaching and feedback process and performance appraisal process.

- Upskill SMEs/Trainers for claims processes and lead them for ongoing success.

- Relationship Management with Operations Manager’s and Team Leaders.

- Handle a team of Trainers

- Responsible for measuring and tracking pre and post training performance

- Ability to facilitate diverse groups of people

- Provide feedback

- Schedule and coordinate new hire and incumbent training

- Training Development

- Administer training batches - new hire and incumbent training

- Administer allocations of training rooms to the business

- Quality Focus

- Act as a consultant to the business on need based training's

- Onshore stakeholder management and working closely with them to deploy

Required Skillset :

- Total work experience of 6 & 7 Years

- Six Sigma project experience in training / operations

- Graduation Degree in any discipline

- People Management Experience

Desired Skillset :

- Exposure to Training function

- Ability to Scorecards, MIS and Dashboards

No. of Openings : 1

Qualification : Eligibility Criteria

- Minimum 4+ years of experience in Training fraternity

- Shift timings 02:30 pm to 12:00 pm

- Should be flexible to work in the 05:45p shift as well depending on the business need

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