UnitedHealth Group - Instructional Designer

Discipline : Training

Industry : Training Design & Development

Job Description/Job description :

- Embrace this exciting opportunity to lead change to the way in which we promote learning.

- Will help define new standards and strategies to promote learning using current technologies to increase a self-paced environment.

- Will consult with training and business partners on the design, development, execution and measurement of learning programs to support our internal operations business partners.

- Responsible for designing interactive instructor-led and online learning programs while ensuring high-quality, innovative and effective learning programs.

- Needs to keep abreast of various design strategies, with emphasis in Online Learning, both synchronous and asynchronous. Responsibilities - Applies a systems approach to curriculum design, re-design and development.

- Participates in the planning, development, and evaluation of learning programs from new hire training materials supporting ongoing learning and professional development of our operations, learner audiences.

- Defines learning objectives.

- Leads and develops high quality programs.

- Promotes engagement across teams and for individuals.

- Leads the creation or conversion of existing curriculum into an online learning format.

- Builds collaborative partnerships with peers, others in Learning Solutions and with business partners.

- Builds strategic road-map for larger scale projects and forecasting on design capabilities.

- Responsible for design intake and demand prioritization (estimating and scheduling of project management and design resource pool).

- Reviews design outlines, storyboards, courses, and SOPs to ensure they meet the quality standards.

- Identifies, analyzes, and fixes language and design related defects.

- Manages inventory and ensures equal distribution of work.

- Attends quality review and proficiency meetings.

- Understands writing standards and coaches the team to implement the standards.

- Manages large projects and ensures all the client requirements are met.

- Creates primary and contingency plans, which ensures deadlines are met.

No. of Openings : 2

Qualification :

- Bachelor degree or higher in applicable field of instructional design and technology preferred.

- Equivalent bachelor degree combined with work experience will be considered.

- Proven experience with designing and developing online learning solutions, both synchronous and asynchronous.

- 4-5 or more years designing and developing learning programs.

- Knowledge of current trends and technology to support online learning including tools such as Captivate, Articulate, Story-line and others.

- Prefer experience with incorporating multiple media elements in to learning programs including audio, video, animation, simulation, and self-developed graphics.

Additional Skills :

- Strong analytical skills, attention to detail, problem-solving and fact-based decision making abilities.

- Strategic thinking abilities and an enterprise-wide perspective.

- Proficient computer skills including MS Word and PowerPoint.

- Intermediate skills with MS Excel and Visio.

- Generally work is self-directed and not prescribed.

- Works with less structured, more complex issues.

- Serves as a resource to others.

- Strategic thinking abilities and an enterprise-wide perspective.

- Familiarity with health care or operations, specifically in call center and processing.

- Results-oriented individual with strong influencing, problem solving and negotiation skills.

- Ability to work effectively with varying levels of management and build strong relationships across a variety of stakeholders.

- Ability to collaborate with individuals and teams.

- Strong group facilitation and presentation skills.

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