UnitedHealth Group - HR Service Advisor

Discipline - Customer Services

Industry - Phone Support

Job Description -

Position Description:- The HR Service Advisor position is responsible for providing excellent customer service and support to our US-based employees and managers.

- Your daily work requires knowledge of a breadth of employee questions, as well as phone-based customer interaction to answer and resolve a wide variety of human resources related inquiries and problems.

- If you are ready to begin a promising career with a Fortune 25 healthcare leader, we urge you to come and apply your skills.

- Primary Responsibilities:

- Provide customer service and support for inbound calls relating to employee and manager questions on human resources related topics

- Quickly and accurately identify and assess customer needs and take the appropriate action steps to satisfy those need so

- Probe for information to determine if the question can be answered immediately or if it needs to be routed to a different area

- Document calls and research as appropriate

- Solve problems systemically, using sound business judgment and follow through

- Respond to callers in a polite and courteous manger, projecting patience, empathy, caring and sincerity in voice tone and words

- Establish rapport over the phone quickly, and remain positive

- Provide consultation to employees and managers regarding where they can obtain the information in the future

- Calmly and effectively handle challenging callers

- Outstanding attendance record is critical, along with consistently meeting established productivity, schedule adherence and quality standards

- Continuously recommend process improvements and future enhancements/best practices for current processes

- Complete special projects and assignments as required

No. of Openings - 1

Qualification - Competencies:

- Problem Solving- Customer Service- Flexible and adaptable- Communication- Multi-tasking

Requirements:

- BA or BS preferably in Human Resources or Business OR a high school diploma/GED with at least 2 years of direct customer service experience, preferably in an inbound call center environment required

- Proficient with MS Office (Word, Excel, PowerPoint, Professional email) required

- Previous experience with case management systems a plus

- Previous HR experience preferred- Spanish Bilingual is a plus

- Must be able to work any shift 7am-7pm Monday-Friday

Soft Skills:

- Strong verbal and written communication skills

- Excellent problem identification and resolution skills

- Ability to interact and work with all levels of employees

- Ability to work independently and manage multiple tasks

- Ability to work a flexible schedule

- Physical Requirements and Work Environment

- Extended periods of sitting at a computer and use of hands/fingers across keyboard or mouse- Office environment

UnitedHealth Group is working to create the health care system of tomorrow. Already Fortune 25, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant and built for speed.Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

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