UnitedHealth Group - HR Operations Specialist

Discipline : Human Capital

Industry : Employee Svcs - HR Operations

Job Description/Job Summary :

- The HR Operations Specialist (Offshore-IND) is responsible for providing strategic consulting and support to Human Capital and internal business groups specifically concerning data corrections, manual entry of data as needed relating to acquisitions, error files, Time and Labor and verification and other related issues and inquiries.

- The Specialist helps provide analysis of trends related to their specific job function which contributes to the development management decisions.

- The Specialist will often interface with employees and specific members of the Human Capital organization across all of the Centers of Excellence (COE).

- The Specialist will also maintain relationships with vendor partners and assist with any concerns related to the vendor their area of expertise.

Key Responsibilities :

- Data entry and correction of data in Global Self Service PeopleSoft environment.

- Ensure accuracy in Time and Labor processes as well as accuracy in data entry in PeopleSoft processes across the organization.

- Develop communications to inform and update employees on a variety of data entry, corrections, and time and labor topics.

- Research and resolve complex issues while working directly with affected employees and contractors.

- Partner with other departments to analyze and assist with accurate processing of data manual input, data corrections, data updates and related inquires.

- Partner with 3rd Party vendors to analyze and assist with leave of absence and unemployment related inquires.

- Provide subject matter expertise and assist in the implementation of new internal processes and technology enhancements.

- Assist in developing standardized tools, templates, and processes across the HR Operations team.

No. of Openings - 2

Qualification - Relationships :

Reports to : HR Operations Lead (IND)

Supervises : N/A

Functional Relationships : Equifax, Sedgwick, COE

Employees Qualifications :

Education : BA/BS/B.Com or equivalent

Work Experience :

- 3+ years of previous experience in similar Human Capital role (HR/Payroll Operations Specialist).

- 3-4 years of experience with US business with good understanding of U.S.A. policies and regulations.

- PeopleSoft experience, including Correct History/Correction experience.

Work Requirements :

- Overtime may be required.

- Shift to be coordinated with U.S.A. and India management.

- All work requires knowledge of U.S.A. company policies and U.S.A. regulations.

Knowledge/Skills Requirements :

- Ability to research and analyze data and recognize specific opportunities for improvement.

- Strong knowledge of HR Operations, U.S.A. (End to End) ( HR HelpDesk, PeopleSoft, PeopleSoft Time and Labor, MS Excel, MS Word, etc.), ability to learn new systems/applications.

- Ability to meet strict deadlines.

- Excellent verbal and written communication skills. •- Attention to detail.

- Working knowledge of the Human Capital process preferred.

- Ability to research and analyze data to resolve issues, often working directly with affected employees.

- Understand other HC department roles and be able to partner with them in resolving issues.

- Ability to understand downstream effects of correcting history and employee records.

- Ability to meet strict deadlines in a time-sensitive environment.

- Personal accountability of tasks due and issues resolved.

- Ability to work independently and as part of a team.

- Ability to know when to escalate issues to management to prevent future issues from occurring

- Ability to question /analyze requests to ensure the issue is resolved correctly.

- Excellent written and verbal communication skills, including experience documenting procedures.

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