UnitedHealth Group - Engagement Manager/SME - Six Sigma

Engagement Manager

Discipline - Project Management

Industry - Six Sigma

Job Description :

- No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered.

- The rewards for performance are significant.

- You'll help improve the health of millions. And you'll do your life's best work.(sm) Are you a subject matter expert using Six Sigma methodology to deliver outstanding results

- Would you enjoy working in a culture that values integrity, compassion, relationships, innovation and performance

- Assist us with strategic initiatives crossing business teams and operating groups as a Six Sigma Black Belt by championing the development and implementation of continuous quality improvement projects as part of our Continuous Process Improvement team.

Position Description :

- Work with a team to provide end to end continuous quality improvement. Use pertinent data and facts to identify and solve a range of problems within area of expertise.

- Investigate non-standard requests and problems, with some assistance from others.Work within a specific knowledge area.

- Prioritize and organize own work to meet deadlines.Provide explanations and information to others on topics within area of expertise.Assess and interpret customer needs and requirements.

- Identify solutions to non-standard requests and problems. Work with minimal guidance

- Translate concepts into practice.Act as a resource for others with less experience.Consult and work with management in identifying process improvement opportunities

- Quantify quality results and trends and implement actionable improvements for the organization

- Champion coordination and collaboration in all project, quality and implementation activities

- Interact with internal business units to expand quality discipline in all functional areas of the department.

- Participate in the design, development, implementation and monitoring of quality programs

- Serve as a catalyst for change

- Participate and Execute Re-engineering / Consulting Projects as assigned by Engagement Leader

- Scheduling Tollgates/meetings based on Projects Schedule.

- Coordinating, Organizing and Facilitating Tollgate meetings with relevant parties and stakeholder.

- Reporting compliance and severity of non-compliance report with team and stakeholders.

- Managing exception approval process.

- Responsible for tracking actions items and following up with team to the closure.

- Responsible for Quality Management/Tollgate program review and enhancement process.

- Responsible for leading the opportunities coming out from Tollgate for IQM process improvement.

- Consolidating process improvement opportunities and assigning opportunities to relevant people for improvement based on discussion with team and leadership.

- Conducting root cause analysis with the team and reporting analysis to the team and stakeholder.

No. of Openings - 1

Qualification :

- Six Sigma experience (Black Belt experience or Green Belt Certification is a plus) 2+ years experience in process improvement, quality management, project management and/or business analysis

- BA/BS degree related field and/or equivalent education and experience required

- Understand the metrics used to measure performance.

- Ability to be multifunctional, to work with appropriate departments for the development of reporting needs and educational / staff development needs.

- Excellent customer service skills.Excellent written, verbal and presentation skills.At least intermediate skills in MS Excel and MS PowerPoint

- Preferred skills in MS Access, Visio, Minitab

- The ability to work independently and be self directed while still supporting the team as a whole.A strong preference for healthcare and/or insurance industry experience

- Experience in Enrollment, Billing and/or Reconciliation preferred

- Demonstrated ability to communicate ideas clearly and concisely and to ability to facilitate meetings.Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities

- Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed.

- We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality.

This is the place to do your life's best work.

Diversity creates a healthier atmosphere : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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