UnitedHealth Group - Engagement Manager - Lean/Six Sigma/BPR

Engagement Manager

Discipline : Project Management

Industry : Six Sigma

Job Description :

Brief Job Description :

- Conducts business assessments and discovery to identify top focus areas for clients.

- Lead and participate in high impact re-engineering projects emerging out of discovery assessments or otherwise.

- Be able to lead and drive Discover,Design,Deploy life-cycle of re-engineering projects

- Set up priorities for process improvements across re-engineering assignments.

- Ensures that re-engineering objectives, specific goals, measures, and metrics are established

- Adopt, leverage and build re-engineering methodologies and tools to deliver results

- Works closely with clients, stakeholders and cross functional teams plan and lead projects

- Ensure timely project communication at all levels of stakeholders and the business organization as appropriate.

- Providing thought leadership to the project team

- Understanding Corporate score card and critical organizational level financial metrics

- Developing strategic insights and recommendations on the basis of the research conducted

- Communicates key lessons learned and best practices from process re-engineering projects and develop case studies to be utilized as re-engineering collaterals.

- Stays up to date in the application of process improvement tools and techniques and relevant bench-marking data for related organizations

- Share Best practices from within and outside the organization / industry / domain and provide recommendations for implementing them

- Collaborate with senior leadership in organization-building activities such as response to RFP and growing client accounts, etc.

Skills :

Technical Skills :

- Mastery of Lean Six Sigma tools and methodologies including DMAIC

- Excellent project management skills I situations that involve cross functional stakeholders and challenges such as scope creep, cultural barriers, tight time lines

- Excellent analytical skills, Review and provide direction on projects/programs using Lean Six Sigma principles and statistics

- Should be able to guide team in content development for training and other awareness programs

- Relevant experience in effectively leading and mentoring Black Belt Projects, Organization wide BPMS, Lean deployment

- Understanding of Financial metrics, calculations and alignment to organizations metrics

- Strong analytical skills and problem solving approach

- Ability to identify and deliver new ideas to address key business issues & proactively keep their specialist skills and knowledge at leading edge standard

- Self-motivated. Ability to define, structure and prioritize work for self

- Communication and persuasion skills with the ability to think quickly and package ideas

Process Specific Skills :

- Must have both a strong experience in deploying Lean/Six Sigma in one or more of the following industry areas as well as subject matter expertise in one of the core business processes:

- Health Care payer or provider exposure preferred

- Extensive Contact Center experience or Information Technology Projects experience

- Understanding and experience of managing operational risks and controls

- Understanding of and exposure to project management disciplines and techniques

Soft skills :

- Excellent change management skills

- Excellent written and spoken communication skills

No. of Openings : 3

Qualification : MBA, ( with analytical background like Engineering preferred)

- Experience ranging from 6-9 years ( with MBA/Engineering) with operations strategy/ line management roles in financial institutions, consulting or technology companies or program / change management roles in other industries

- Post Graduate / Graduates with experience ranging from 6- 9 years with Health-Care operations or line management roles in technology companies or program / change management roles.

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