UnitedHealth Group - Deputy Manager - Claims

Deputy Manager

Discipline : Claims

Industry : Claim Recovery/Resol/COB/Subro

Job Description :

- Planning, developing and managing the quality and productivity of Production (Claim) teams Coordinating project(s) issues with the Service Delivery Manager/Leader

- Aligning with key business partners to serve customers

- Fostering/maintaining a collaborative relationship with internal and external customers to

- Ensure satisfaction and profitability

- Working with business partners to identify ways to improve business processes

- Assisting in building, reviewing and adhering to the annual business plan

- Controlling expenses and increasing profitability via productivity and quality gains

- Working with the MT / AM and teams to ensure performance commitments are met and

- ensure teams are meeting production and quality metrics

- Ensuring the Production Team and Supervisors continually improve their performance and meets Service Level Agreements/

- Performance Guarantee goals

- Reviewing work results of the team and their pattern of handling claims queues and adjustments

- Developing, motivating and retaining employees and challenging the team to set ambitious goals

- Providing regular performance feedback and giving frequent formal and informal coaching sessions

- Promotes a high level of commitment to anticipating, understanding, and meeting the needs of each internal and external customer

- Identifies and leverages internal networks to complete tasks; presents ideas persuasively;

- Gains the support and assistance of others who have a stake in the outcome;

- Proactively Participates in company initiatives Identifies trends and issues and recommend solutions

No. of Openings - 1

Qualification/Eligibility Criteria :

- Should have minimum 4 years of work experience into Team Management with overall at least 7 yrs of total work experience

- Should be ok working in Night shifts starting 5:45 PM onwards (9.5 hours)

- Should be flexible with working hours

- Should have managed a team of at least 35-40 people and done performance management for them

- Should be well versed with excel and other reporting tools

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