UnitedHealth Group - Deputy Manager - Claim Recovery/Resolution

Discipline - Claims

Industry - Claim Recovery/Resolution

Job Description :

- Drives the culture of Performance in the span and focusses on meeting and exceeding the customer expectations

- Builds strong relationship with the onshore leadership and support functions and utilizes the relationship to maximize the results

- Driving Cost Reduction Agenda in the Processes with Automation Opportunities, Productivity Enhancement and cross skilling opportunities

- Develops and mentors new MT's and AM's to build the future leadership pipeline

- Worked on Lean, Six Sigma Projects using Six Sigma Principles

- Manage team and ensure quality and productivity targets are met

- Work closely with the Operations Supervisor and formulate steps for Process Improvement

- Engages and motivates the team to get effective Delivery while meeting the Retention goals

- Periodically monitors the Performance Trend and Builds Performance Management Culture while formulating action plans to improve performance where SLA's are not being met

- Provide coaching and feedback to team members to enable them to improve their performance and focus on their career development and advancement within the organization

- Build systems to ensure no escalations and is prompt in responding to escalations Provide inputs on process and system to the team members

- Ensure compliance with internal policies and procedures, external regulations and information security standards

- Provide inputs to Leadership on process and Segment gaps that exist

- Drives broader Segment level initiatives with rigor and works with leaders across the segment for implementation of ad-hoc projects

- Builds Domain Knowledge of the processes under immediate supervision and possesses excellent knowledge of the Healthcare reforms

- Manages day to day operations independently with minimal direction and is very high on execution and adherence to timelines

- Be sensitive and aware of the Organizational priorities towards Change & Innovation and Cost Optimization

- Is flexible in working different shift and willing to take on more responsibilities from the manager

No. of Openings : 1

Qualification : Eligibility Criteria : Min work Experience 8 years

- Should have Relevant Experience of people management of minimum 4 Years

- Should be managing a minimum span of 60 employees

- Should have TLs reporting to him

- Should be comfortable working in US Shifts

The Apply Button will redirect you to website. Please apply there as well.