UnitedHealth Group - Deputy Manager - Claim Business Process

Deputy Manager

Discipline - Claims

Industry - Claim Business Process

Job Description - Job responsibilities :

- Planning, developing and managing the quality and productivity of Production teams

- Coordinating site wide issues with the SDM/ SDL/Site Director

- Aligning with key business partners to serve customers

- Fostering/maintaining a collaborative relationship with internal and external customers to ensure satisfaction and profitability

- Working with business partners to identify ways to improve business processes

- Assisting in building, reviewing and adhering to the annual business plan

- Controlling expenses and increasing profitability via productivity and quality gains

- Working with the Supervisors and teams to ensure performance commitments are met and ensure teams are meeting production and quality metrics

- Ensuring the Production Team and Supervisors continually improve their performance and meets Service Level Agreements/Performance Guarantee goals

- Reviewing- work results of the team and their pattern of handling claims queues and adjustments

- Producing annual business plans including operating budgets

- Negotiating solutions, resolving conflicts and anticipating/handling critical situations

- Developing,- motivating and retaining employees and challenging the team to set ambitious goals

- Providing regular performance feedback and giving frequent formal and informal coaching sessions

No. of Openings - 1

Qualification - Eligibility Criteria

- 6 - 10 years of experience in Non Voice BPO industry.

- Min of 3 -5 years experience in Team Handling (Min Span of 40+ people with 2-3 AMs/ TL's reporting mandatory

- Excellent Interpersonal skills.

- Strong Proficiency in MS Office.

- Sound Reporting/ MIS Skills.

- Exposure to all the facets of Operation Management.

- Six Sigma Knowledge / Certified/ Trained.

- Strong Exposure to people management, Performance Management and Client Management.

- Well averse with Process metrics and Process Reengineering.

- Transition Experience preferred.

- Preferably from US Healthcare industry.

- Open to Night Shifts.

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