UnitedHealth Group - Deputy Manager - Claim Business Process

Deputy Manager

Discipline - Claims

Industry - Claim Business Process

Job Description - Job Responsibilities :

- Drives the culture of Performance in the span and focuses on meeting and exceeding the customer expectations

- Builds strong relationship with the onshore leadership and support functions and utilizes the relationship to maximize the results

- Driving Cost Reduction Agenda in the Processes with Automation Opportunities, Productivity Enhancement and cross skilling opportunities

- Develops and mentors new MT's and AM's to build the future leadership pipeline

- Worked on Lean, Six Sigma Projects using Six Sigma Principles

- Manage team and ensure quality and productivity targets are met

- Work closely with the Operations Supervisor and formulate steps for Process Improvement Engages and motivates the team to get effective Delivery while meeting the Retention goals

- Periodically monitors the Performance Trend and Builds Performance Management Culture while formulating action plans to improve performance where SLA's are not being met

- Provide coaching and feedback to team members to enable them to improve their performance and focus on their career development and advancement within the organization

- Build systems to ensure no escalations and is prompt in responding to escalations Provide

inputs on process and system to the team members

- Ensure compliance with internal policies and procedures, external regulations and information security standards

- Provide inputs to Leadership on process and Segment gaps that exist

- Drives broader Segment level initiatives with rigor and works with leaders across the segment for implementation of ad-hoc projects

- Builds Domain Knowledge of the processes under immediate supervision and possesses excellent knowledge of the Healthcare reforms

- Manages day to day operations independently with minimal direction and is very high on execution and adherence to timelines

- Be sensitive and aware of the Organizational priorities towards Change & Innovation and Cost Optimization

- Is flexible in working different shift and willing to take on more responsibilities from the manager

No. of Openings : 1

Qualification - Eligibility Criteria:

- To be considered for this position, applicants need to meet the qualifications listed in this posting.

- Grade 25 L2 are eligible to apply for this IJP, Grade 25 shortlisted candidates will move to Grade 26 Candidate must have been in current process for a minimum of 18 months

- Candidate should NOT be under active Corrective Acton Plan (includes CAP 1)Candidates performance rating must be Meets Expectations ME3 or better in Common Review 2014

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