UnitedHealth Group - Associate Lead - Salesforce

Discipline - Information Technology

Industry - Applications Development

Job Description - Responsibilities:

- Manage the overall CRM enhancement strategy through effectively evaluating and implementing functionality to meet and exceed end-user requirements.

- Implement solutions that are cost effective and maintainable.

- Actively manage enhancement process including but not limited to closely interacting with business owners and Salesforce.com department resources through entire enhancement process.

- Fully understand CRM application and how each business unit may benefit from the application.

- Continually update knowledge of Salesforce.com through interaction with Salesforce.com Customer Success Manager and proactively manage Salesforce.com version releases.

- Communicate with end-users via Video, Email, or in a group setting or one-on-one to respond to specific requests, address system issues or provide insight into system functionality.

- Educate business owners on the benefits of Salesforce.com and how Salesforce.com could address business needs or improve business processes.

- Manage and lead a Salesforce Team.

- Project Management of Partner Relationship Management (PRM), and Chatter rollout and adoption.

- Facilitate and own Salesforce technical design documents for complex integrations

- Continually develop relationship with CRM vendor to ensure that Lifesize is provided with the highest level of service

- Hands on configuration / customization of the Salesforce product

No. of Openings : 1

Qualification - Requirements :

- 5+ years of experience with at least 3+ years of- Salesforce/CRM tools and Sales Operations functions within large scale (Fortune 1000) environments.

- Effectively communicates with business owners and users concerning proposed and existing system functionality

- Experience designing, building, testing, deploying, supporting integrations between core ERP /HRMS (Workday, Oracle, PeopleSoft, other), or CRM and third party systems.

- Experience with all phases of the systems development lifecycle.

- Technical experience with Visualforce and APEX an advantage but not required.

- Hands on experience with report writing, data management/data manipulation and Dashboards

- Negotiation skills to manage and prioritize a variety of end user enhancement requests

- Project management skills to ensure proposed functionality is implemented in a timely manner

- Ability to work effectively as a member or leader of cross functional teams

- Effective multi-tasking skills to address simultaneous diverse needs.

- Lead Administration experience

- 401 & 201 certification is preferred.

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