UnitedHealth Group - Associate Director - Real Estate Services

Discipline : Real Estate Services

Industry : Real Estate Services

Job Description : Role Overview :

Senior Manager/ Associate Director

- Real Estate will lead the Facility Management & Administration Services function for our Hyderabad and Bangalore Contact Centre within Real Estate vertical of OGS and will be responsible for implementing strategies and policies in line with CRE guidelines, ensure processes are strictly followed with zero downtime for business.

Brief Job Description :

- Reporting to the Director, Real Estate, OGS. Role is responsible for the Management of Facilities (Soft services as well as Technical infrastructure) for the Curitiba OGS Centre in line with Corporate Real Estate strategy & policies.

- He/She is expected to work with utmost integrity & in partnership with cross functional and multi-dimensional teams, balancing the strategic intent with operational compliance and effectiveness in the most commercially beneficial way for OGS.

No. of Openings : 1

Qualification : Technical Skills :

- Good knowledge of Office Administration and Soft services (Housekeeping, cafeteria, pantry services, pest control, indoor horticulture, mail room, Employee transport services, procurement, Security Services etc.)

- Through knowledge of Management of Operation and Maintenance of office infrastructure & Electrical & Mechanical equipment & systems.

- All type of AMC management in terms of renewals / additional requirements

- Maintain Fire and Safety Equipment and ensure preparedness for fire detection and fighting

- Ensure the effective Upkeep and O & M of the CCTV & Access Control Systems

- Good knowledge of Local bye laws for Operating and maintaining BPO/Contact Centers in India.

- Self-motivated. Ability to define, structure and prioritize work for self & team

- Communication and persuasion skills with the ability to think quickly and package ideas - Good Knowledge of MS office

- Good Commercial acumen

Specific Skills :

- Lead the Facility Management Services for the Hyderabad and Bangalore Centres of OGS in accordance to the CRE guidelines

- Represent- Real Estate FM services function in South India and work under the OGS Director - RE- and with other key business stake holders with point of accountability for Hyd/Bangalore FM services Operations

- Develop and implement management solutions, establishing clear and measurable service delivery levels that support business objectives.

- Manage outsourced contracts for FM Soft services and electro-mechanical engineering services & equipment.

- Ensure the service contracts are renewed from time to time

- Bring into practice and follow an audit process and have periodic preventive schedule to ensure industry standard practices and systems.

- Ensure that a comprehensive checklists and logs to ensure hygiene and cleanliness of facilities are followed the centre.

- Monitor and ensure that comprehensive checklists and logs are followed to ensure all the equipment's and services- are in good condition and ensure zero downtime

- Monitoring and managing the FM services- Housekeeping & technical teams, their punctuality, Productivity and timeliness.

- Monitor the activity of Housekeeping in Office

- To ensure work flow within decided policies and procedures

- Ensure compliance to statutory labor requirements & payments

- Audit all Housekeeping, security, transport and Operation- & Maintenance related Quality Reports periodically

- Manage cafeteria services and ensure proper hygiene and cleanliness of space is maintained at all times

- Management of recreational facilities, Medical room, mail room and concierge services in line with CRE guidelines

- Maintain BCP and Crisis Management program

- Ensure key risks are identified, escalated and managed appropriately

- Development/management of India FM services operational/capital budgets, executing in line with financial management controls

- Take initiative to achieve operational efficiencies and optimize costs.

- Lead the team of contractors from assigned Real Estate partners and ensure upkeep of all low side equipment installed within the premises

- Manage relationship with landlords and their Property Management teams to coordinate with them to ensure upkeep of all high side services and common areas and utilities

Soft skills :

- Should be able to manage a team of contractors

- Excellent change management skills

- Excellent planning and organizing skills.

- Excellent written and spoken English and Hindi communication skills