UnitedHealth Group - Associate Director - Business Quality - Claims Business Process

Associate Director- Business Quality

Discipline : Claims

Industry : Claim Business Process

Job Description - Job Responsibilities :

- Maintain business relationships with multiple stakeholders for smooth running of BPO operations

- Provide strategic guidance for the production organization

- Ensure the Production organization meets Service Level Agreements / Performance Guarantee goals

- Supports and leads all quality initiatives, aimed towards process improvements.

- Work with the transition managers for seamless migration of work from onshore locations to any of the OGS locations

- Work as an independent leader to take care of all operational and people issues for the responsible sites

- Conduct Operational Business Reviews with onshore counterparts and management team internally.

- Foster/maintain a collaborative relationship with internal and external customers to ensure satisfaction and profitability

- Assist to build, review and adhere to the annual business plan and operating budget

- Control expenses and increase profitability via efficiency and quality gains

- Ensure the Quality Team and Quality Supervisors continually improve their performance and meet Service Level Agreement

- Develop, motivate and retain employees and challenge the team to set ambitious goals

- Provide regular performance feedback and give frequent formal and informal coaching sessions

- Managing P&L for respective Business Area

No. of Openings - 1

Qualification - Desired profile :

- Graduate minimum qualification

- 12-15 Years of Experience large scale operations in US Healthcare Industry.

- 200- 300 FTE Minimum Span.

- Has extensive experience in interactions with Clients / Onshore teams

- Knowledge/ work experience of US Healthcare industry.

- Should have managed a team of QAs for at least a period of 5-6 years

- Six Sigma / Lean Sigma certification - Preferred.

- MBA from a reputed institute - Preferred.

- Excellent communication skills, relationship building and interpersonal skills.

- Excellent organizational skills and ability to prioritize and multi-task.

- Demonstrable ability to successfully supervise and lead others.

- Ability to work collaboratively with sub-ordinates, peers and senior management.

- Proven track record of sound business judgment and experience of change management.

- Project Management demonstrated experience such as customer service, claims or medical and/or health insurance.

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